Compare Customer Thermometer and Nimsoft Service Desk - Nov 2022

Shlomi LaviShlomi Lavi / Nov 02, 2022

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Bottom Line: Which is Better - Customer Thermometer or Nimsoft Service Desk?

Customer Thermometer is more expensive to implement (TCO) than Nimsoft Service Desk, and Customer Thermometer is rated higher (97/100) than Nimsoft Service Desk (74/100). Customer Thermometer offers users more features (7) than Nimsoft Service Desk (3).

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Customer Thermometer Vs. CA Technologies

Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies. We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing. You need to go and hire bright, enthu...

CA Technologies: CA Technologies has been helping companies manage Information Technology (IT) in all kinds of environments for more than three decades. CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations of all sizes leverage CA Technologies so...

Who is more expensive? Customer Thermometer or Nimsoft Service Desk?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Customer Thermometer and Nimsoft Service Desk.

Customer Thermometer price starts at $29 per month , On a scale between 1 to 10 Customer Thermometer is rated 4, which is lower than the average cost of Customer Service software. Nimsoft Service Desk accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Customer Thermometer is rated 4, which is lower than the average cost of Customer Service software.

Bottom line: Customer Thermometer cost is around the same cost of Nimsoft Service Desk.

Which software includes more/better features?

We've compared Customer Thermometer Vs. Nimsoft Service Desk based on some of the most important and required Customer Service features.

Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports, Email Invitations & Reminders, Site Intercept Survey.

Nimsoft Service Desk: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Customer Thermometer is ideal for different companies, big or small. and Nimsoft Service Desk's target customer size include: Start up, Small business, Medium business, Large business.

Customer Thermometer

ITQlick rating
(4.8/5)

starts at $29 per month

Customer Thermometer software is an on-premise cloud-hosted Customer Support solution that helps its users to receive real-time and actionable feedback from every email they send. The platform is a business app...

Categories: Survey Software, Customer Experience Management.

Nimsoft Service Desk

ITQlick rating
(3.9/5)

Nimsoft Service Desk is a growing cloud-based Customer Service software, it is designed to support small, medium and large size business. Nimsoft Service Desk received a rating of 3.9 from ITQlick team. The sof...

Categories: Customer Service.

Compare specifications

Compare features

Customer Thermometer: 7 Features

Contact Management
Customer Database
Customer Service
Customer Support Tracking
Sales Reports
Email Invitations & Reminders
Site Intercept Survey

Nimsoft Service Desk: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Customer...
ITQlick rating
4.8/5
Score
97/100
Pricing
5.8/10
License pricing
$29 per month
Functionality
9
Compare
Nimsoft ...
ITQlick rating
3.9/5
Score
74/100
Pricing
5/10
License pricing
Pricing not available
Functionality
4
Zoho Sup...
ITQlick rating
5/5
Score
94/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
43
Pipeline...
ITQlick rating
4.3/5
Score
87/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
4
Cisco We...
ITQlick rating
3.1/5
Score
85/100
Pricing
6.6/10
License pricing
$13.50 per user/month
Functionality
6

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.