Shlomi Lavi /
Jun 23, 2022
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Bottom Line: Which is Better - Customer Thermometer or Sales Service Cloud?
Customer Thermometer is more expensive to implement (TCO) than Sales Service Cloud, and Customer Thermometer is rated higher (97/100) than Sales Service Cloud (83/100). Sales Service Cloud offers users more features (15) than Customer Thermometer (7).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Customer Thermometer Vs. Salesforce.com
Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies.
We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing.
You need to go and hire bright, enthu...
Salesforce.com:
Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
Who is more expensive? Customer Thermometer or Sales Service Cloud?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Customer Thermometer and Sales Service Cloud.
Customer Thermometer price starts at $29 per month , On a scale between 1 to 10 Customer Thermometer is rated 4, which is lower than the average cost of Customer Service software. Sales Service Cloud price starts at $25 per user/month , When comparing Sales Service Cloud to its competitors, the software is rated 4 - lower than the average Customer Service software cost.
Bottom line: Customer Thermometer cost is around the same cost of Sales Service Cloud.
Which software includes more/better features?
We've compared Customer Thermometer Vs. Sales Service Cloud based on some of the most important and required Customer Service features.
Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports, Email Invitations & Reminders, Site Intercept Survey.
Sales Service Cloud: Campaign Dashboard, Contact Management, Customer Service, Customer Support Tracking, Dashboards.
Target customer size
Customer Thermometer is ideal for different companies, big or small. Sales Service Cloud offers CRM solutions for companies of all sizes, small, mid-size and enterprise organizations.