Shlomi Lavi /
Oct 24, 2022
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Bottom Line: Which is Better - Customer Thermometer or ServiceNow?
Customer Thermometer is more expensive to implement (TCO) than ServiceNow, and Customer Thermometer is rated higher (97/100) than ServiceNow (78/100). ServiceNow offers users more features (18) than Customer Thermometer (7).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Customer Thermometer Vs. Servicenow
Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies.
We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing.
You need to go and hire bright, enthu...
Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...
Who is more expensive? Customer Thermometer or ServiceNow?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Customer Thermometer and ServiceNow.
Customer Thermometer price starts at $29 per month , On a scale between 1 to 10 Customer Thermometer is rated 4, which is lower than the average cost of Customer Service software. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the average Customer Service software cost.
Bottom line: Customer Thermometer cost is around the same cost of ServiceNow.
Which software includes more/better features?
We've compared Customer Thermometer Vs. ServiceNow based on some of the most important and required Customer Service features.
Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports, Email Invitations & Reminders, Site Intercept Survey.
ServiceNow: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
Target customer size
Customer Thermometer is ideal for different companies, big or small. Customers of the software include businesses of all sizes and a variety of types.