Compare CustomerICare Live Chat and Pure Chat - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - CustomerICare Live Chat or Pure Chat?

CustomerICare Live Chat is more expensive to implement (TCO) than Pure Chat, and Pure Chat is rated higher (90/100) than CustomerICare Live Chat (77/100). CustomerICare Live Chat offers users more features (4) than Pure Chat (0).

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Customericare Vs. Pure Chat, Inc.

Customericare: Customericare helps you connect with your customers through chat, audio or video directly on your website. Provide instant support will increase your clients satisfaction and will turn website visitors into long term customers. Our tool also allows you to monitor your traffic and send proactive chat invites to the most promising visitors. Liste...

Pure Chat, Inc.: Small businesses can generate more leads and drive sales with Pure Chat! When companies add Pure Chat to their website they can message multiple leads and customers at once--instead of spending hours talking on the phone! They can also chat with new website visitors at their desktop or on the go with our mobile apps. Pure Chat is simple and intuiti...

Who is more expensive? CustomerICare Live Chat or Pure Chat?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CustomerICare Live Chat and Pure Chat.

CustomerICare Live Chat price starts at $12 per license , On a scale between 1 to 10 CustomerICare Live Chat is rated 8, which is higher than the average cost of Chat software. Pure Chat price starts at $39 per month , When comparing Pure Chat to its competitors, the software is rated 2 - much lower than the average Chat software cost.

Bottom line: CustomerICare Live Chat is more expensive than Pure Chat.

Which software includes more/better features?

We've compared CustomerICare Live Chat Vs. Pure Chat based on some of the most important and required Chat features.

CustomerICare Live Chat: CRM, eCommerce, Retail & POS, Retail.

Pure Chat: We are still working to collect the list of features for Pure Chat.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. The software is a most viable solution for small and medium sized businesses.