Compare CustomerICare Live Chat and WhosOn - Mar 2022

Shlomi LaviShlomi Lavi / Mar 22, 2022

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Bottom Line: Which is Better - CustomerICare Live Chat or WhosOn?

CustomerICare Live Chat is more expensive to implement (TCO) than WhosOn, and WhosOn is rated higher (90/100) than CustomerICare Live Chat (77/100). CustomerICare Live Chat offers users more features (4) than WhosOn (3).

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Customericare Vs. Parker Software

Customericare: Customericare helps you connect with your customers through chat, audio or video directly on your website. Provide instant support will increase your clients satisfaction and will turn website visitors into long term customers. Our tool also allows you to monitor your traffic and send proactive chat invites to the most promising visitors. Liste...

Parker Software : Parker Software is a UK based independent software house. Established in 2003 we have offices in the USA and the UK. Parker Software develops innovative software aimed at companies that do business on the web.

Who is more expensive? CustomerICare Live Chat or WhosOn?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CustomerICare Live Chat and WhosOn.

CustomerICare Live Chat price starts at $12 per license , On a scale between 1 to 10 CustomerICare Live Chat is rated 8, which is higher than the average cost of Chat software. WhosOn price starts at $33 per user/month , When comparing WhosOn to its competitors, the software is rated 4 - lower than the average Chat software cost.

Bottom line: CustomerICare Live Chat is more expensive than WhosOn.

Which software includes more/better features?

We've compared CustomerICare Live Chat Vs. WhosOn based on some of the most important and required Chat features.

CustomerICare Live Chat: CRM, eCommerce, Retail & POS, Retail.

WhosOn: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. and WhosOn's target customer size include: Small, medium and large size businesses.



CustomerICare Live Chat

ITQlick rating
(4/5)

starts at $12 per license

CustomerICare Live Chat is a customer live chat solution for businesses of all sizes. It offers such capabilities as geo-tagging, customizable branding, visitor tagging, and others. The software was designed an...

Categories: Banking CRM, Casino CRM, Complaint Management, Customer Loyalty.

WhosOn

ITQlick rating
(4.1/5)

starts at $33 per user/month

WhosOn is a growing cloud-based Website analysis software, it is designed to support small, medium and large size business. WhosOn received a rating of 4.1 from ITQlick team. The software cost is considered aff...

Categories: Chat, Web analytics.

Compare specifications

WhosOn Specifications

ITQlick Score: 90/100
ITQlick Rating:
Pricing: 4/10 - average cost
Category: Chat -> WhosOn review
Company: Parker Software
Pricing: starts at $33 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop
Links: WhosOn review, WhosOn pricing, WhosOn alternatives

Compare features

CustomerICare Live Chat: 4 Features

CRM
eCommerce
Retail & POS
Retail

WhosOn: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Customer...
ITQlick rating
4/5
Score
77/100
Pricing
8.6/10
License pricing
$12 per license
Functionality
29
Compare
WhosOn
ITQlick rating
4.1/5
Score
90/100
Pricing
4/10
License pricing
$33 per user/month
Functionality
5
Review
Olark
ITQlick rating
4.6/5
Score
91/100
Pricing
2.4/10
License pricing
$29 per seat/month
Functionality
5
Review
Pure Cha...
ITQlick rating
4.6/5
Score
90/100
Pricing
2.8/10
License pricing
$39 per month
Functionality
5
Chatra
ITQlick rating
4.8/5
Score
90/100
Pricing
3/10
License pricing
$17 per agent/month
Functionality
14
Review

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.