Compare CustomerICare Live Chat and Zoho CRM - Mar 2023

Shlomi LaviShlomi Lavi / Mar 07, 2023

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Bottom Line: Which is Better - CustomerICare Live Chat or Zoho CRM?

CustomerICare Live Chat is more expensive to implement (TCO) than Zoho CRM, and Zoho CRM is rated higher (98/100) than CustomerICare Live Chat (77/100). Zoho CRM offers users more features (16) than CustomerICare Live Chat (4). There is a clear winner in this case and it is Zoho CRM!

Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Customericare Vs. Zoho

Customericare: Customericare helps you connect with your customers through chat, audio or video directly on your website. Provide instant support will increase your clients satisfaction and will turn website visitors into long term customers. Our tool also allows you to monitor your traffic and send proactive chat invites to the most promising visitors. Liste...

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? CustomerICare Live Chat or Zoho CRM?

The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CustomerICare Live Chat and Zoho CRM.

CustomerICare Live Chat price starts at $12 per license , On a scale between 1 to 10 CustomerICare Live Chat is rated 8, which is higher than the average cost of Chat software. Zoho CRM price starts at $14 per user/month , When comparing Zoho CRM to its competitors, the software is rated 2 - much lower than the average Chat software cost.

Bottom line: CustomerICare Live Chat is more expensive than Zoho CRM.

Which software includes more/better features?

We've compared CustomerICare Live Chat Vs. Zoho CRM based on some of the most important and required Chat features.

CustomerICare Live Chat: CRM, eCommerce, Retail & POS, Retail.

Zoho CRM: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. Zoho CRM is focused on startup to medium firms in different markets.

CustomerICare Live Chat

ITQlick rating
(4/5)

starts at $12 per license

CustomerICare Live Chat is a customer live chat solution for businesses of all sizes. It offers such capabilities as geo-tagging, customizable branding, visitor tagging, and others. The software was designed an...

Categories: Banking CRM, Casino CRM, Complaint Management, Customer Loyalty.

Zoho CRM

ITQlick rating
(4.2/5)

starts at $14 per user/month

Zoho CRM is cloud-based customer relationship management and customer engagement solution designed for businesses of all sizes. The core features include artificial intelligence, pipeline management and team co...

Categories: Banking CRM, Casino CRM, Complaint Management, Customer Relationship Management, Customer Loyalty.

Compare specifications

Compare features

CustomerICare Live Chat: 4 Features

CRM
eCommerce
Retail & POS
Retail

Zoho CRM: 16 Features

Billing/Invoicing
Campaign Dashboard
Campaign Management
Contact Management
Customer Database
Customer Service
Customer Support Tracking
Dashboards
Document Management
Email Marketing
Knowledge Base
Lead Management
Multi-Language
Social Advertising
Social Media
Workflow Rules & Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Customer...
ITQlick rating
4/5
Score
77/100
Pricing
8.6/10
License pricing
$12 per license
Functionality
29
Compare
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36
Olark
ITQlick rating
4.6/5
Score
91/100
Pricing
2.4/10
License pricing
$29 per seat/month
Functionality
5
Review
Pure Cha...
ITQlick rating
4.6/5
Score
90/100
Pricing
2.8/10
License pricing
$39 per month
Functionality
5
Chatra
ITQlick rating
4.8/5
Score
90/100
Pricing
3/10
License pricing
$17 per agent/month
Functionality
14
Review

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.