Shlomi Lavi /
Mar 07, 2023
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Bottom Line: Which is Better - CustomerICare Live Chat or Zoho CRM?
CustomerICare Live Chat is more expensive to implement (TCO) than Zoho CRM, and Zoho CRM is rated higher (98/100) than CustomerICare Live Chat (77/100). Zoho CRM offers users more features (16) than CustomerICare Live Chat (4). There is a clear winner in this case and it is Zoho CRM!
Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Customericare Vs. Zoho
Customericare: Customericare helps you connect with your customers through chat, audio or video directly on your website.
Provide instant support will increase your clients satisfaction and will turn website visitors into long term customers. Our tool also allows you to monitor your traffic and send proactive chat invites to the most promising visitors.
Liste...
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
Who is more expensive? CustomerICare Live Chat or Zoho CRM?
The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CustomerICare Live Chat and Zoho CRM.
CustomerICare Live Chat price starts at $12 per license , On a scale between 1 to 10 CustomerICare Live Chat is rated 8, which is higher than the average cost of Chat software. Zoho CRM price starts at $14 per user/month , When comparing Zoho CRM to its competitors, the software is rated 2 - much lower than the average Chat software cost.
Bottom line: CustomerICare Live Chat is more expensive than Zoho CRM.
Which software includes more/better features?
We've compared CustomerICare Live Chat Vs. Zoho CRM based on some of the most important and required Chat features.
CustomerICare Live Chat: CRM, eCommerce, Retail & POS, Retail.
Zoho CRM: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database.
Target customer size
Customers of the software include small and medium businesses as well as large enterprises. Zoho CRM is focused on startup to medium firms in different markets.