Compare CustomerWise and Cisco WebEx Support Center - Nov 2022

Shlomi LaviShlomi Lavi / Nov 11, 2022

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Bottom Line: Which is Better - CustomerWise or Cisco WebEx Support Center?

Cisco WebEx Support Center is more expensive to implement (TCO) than CustomerWise, and Cisco WebEx Support Center is rated higher (85/100) than CustomerWise (65/100). Cisco WebEx Support Center offers users more features (3) than CustomerWise (0).

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

CustomerWise Vs. WebEx

CustomerWise: CustomerWise is a comprehensive customer support and business process management solution that is ideal for the unique requirements of B2B technology companies. By integrating support and service ticket management, customer self-service, license and contract management, and a product knowledgebase, CustomerWise empowers you to focus on customer s...

WebEx: Collaborate with colleagues across your organization, or halfway across the planet. Meet online and share files, information, and expertise. We help your ideas get better by letting you collaborate with the people you need easily! WebEx let's you share your desktop, your app or your file real-time, while you meet with other on the phone or via VoI...

Who is more expensive? CustomerWise or Cisco WebEx Support Center?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CustomerWise and Cisco WebEx Support Center.

CustomerWise accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CustomerWise is rated 2, which is much lower than the average cost of Customer Service software. Cisco WebEx Support Center price starts at $13.50 per user/month , When comparing Cisco WebEx Support Center to its competitors, the software is rated 6 - similar to the average Customer Service software cost.

Bottom line: Cisco WebEx Support Center is more expensive than CustomerWise.

Which software includes more/better features?

We've compared CustomerWise Vs. Cisco WebEx Support Center based on some of the most important and required Customer Service features.

CustomerWise: We are still working to collect the list of features for CustomerWise.

Cisco WebEx Support Center: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

CustomerWise's typical customers include: Start up, Small business, Medium business, Large business, and Cisco WebEx Support Center's target customer size include: Medium and large size businesses.

CustomerWise

ITQlick rating
(4/5)

CustomerWise is a comprehensive customer support and business process management solution that is ideal for the unique requirements of B2B technology companies. By integrating support and service ticket manag...

Categories: Self-Service Portal, Appointment Scheduling, Knowledge Management.

Cisco WebEx Support Center

ITQlick rating
(3.1/5)

starts at $13.50 per user/month

Cisco Webex Support Center is a customer service software developed to empower businesses with customer service support.

Categories: Customer Service, Customer Success, Conference Calling.

Compare specifications

Compare features

CustomerWise: 0 Features

We are working to collect the list of features

Cisco WebEx Support Center: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
CustomerWise
ITQlick rating
4/5
Score
65/100
Pricing
2.6/10
License pricing
Pricing not available
Functionality
3
Compare
Cisco We...
ITQlick rating
3.1/5
Score
85/100
Pricing
6.6/10
License pricing
$13.50 per user/month
Functionality
6
Customer...
ITQlick rating
4.8/5
Score
97/100
Pricing
5.8/10
License pricing
$29 per month
Functionality
9
Zoho Sup...
ITQlick rating
5/5
Score
94/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
43
Pipeline...
ITQlick rating
4.3/5
Score
87/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
4

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.