Shlomi Lavi /
Sep 24, 2022
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Bottom Line: Which is Better - CXM Recording or CenterWare Inbound?
CenterWare Inbound is more expensive to implement (TCO) than CXM Recording, and CenterWare Inbound is rated higher (91/100) than CXM Recording (80/100). CXM Recording offers users more features (11) than CenterWare Inbound (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
CXM Vs. Nuxiba Technologies
CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface.
The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...
Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency.
Nuxiba Technologies is a team...
Who is more expensive? CXM Recording or CenterWare Inbound?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CXM Recording and CenterWare Inbound.
CXM Recording price starts at $9,600 per year , On a scale between 1 to 10 CXM Recording and Quality Monitoring is rated 2, which is much lower than the average cost of Call Center software. CenterWare Inbound accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CXM Recording and Quality Monitoring is rated 2, which is much lower than the average cost of Call Center software.
Bottom line: CenterWare Inbound is more expensive than CXM Recording.
Which software includes more/better features?
We've compared CXM Recording Vs. CenterWare Inbound based on some of the most important and required Call Center features.
CXM Recording: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Lead Management.
CenterWare Inbound: We are still working to collect the list of features for CenterWare Inbound.
Target customer size
Creedenz CXM is best suited for small business and medium business in the healthcare sector. and CenterWare Inbound's target customer size include: Medium and large size businesses.