Shlomi Lavi /
Jan 09, 2023
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Bottom Line: Which is Better - CXM Recording or Keap?
Keap is more expensive to implement (TCO) than CXM Recording, and Keap is rated higher (97/100) than CXM Recording (80/100). Keap offers users more features (15) than CXM Recording (11).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
CXM Vs. Infusionsoft
CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface.
The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...
Infusionsoft: At Infusionsoft, we've dedicated ourselves to a single purpose: help small businesses succeed. It's our sole reason for existence.
We live out this calling (some say obsession) by building the only all-in-one sales and marketing software that makes it easy for small businesses to get organized, attract more customers, grow sales and save massive...
Who is more expensive? CXM Recording or Keap?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CXM Recording and Keap.
CXM Recording price starts at $9,600 per year , On a scale between 1 to 10 CXM Recording and Quality Monitoring is rated 2, which is much lower than the average cost of Call Center software. Keap price starts at $169 per month , When comparing Keap to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: CXM Recording cost is around the same cost of Keap.
Which software includes more/better features?
We've compared CXM Recording Vs. Keap based on some of the most important and required Call Center features.
CXM Recording: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Lead Management.
Keap: Contact Management, Customer Service, Marketing Automation, Sales Automation, Campaign Management.
Target customer size
Creedenz CXM is best suited for small business and medium business in the healthcare sector. Individual users will find the personal touch of a well designed landing page template to be very effective.