Compare CXM Recording and nextiva app - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - CXM Recording or nextiva app?

nextiva app is more expensive to implement (TCO) than CXM Recording, and nextiva app is rated higher (99/100) than CXM Recording (80/100). nextiva app offers users more features (16) than CXM Recording (11).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

CXM Vs. Nextiva

CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface. The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...

Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.

Who is more expensive? CXM Recording or Nextiva Hosted Call Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CXM Recording and Nextiva Hosted Call Center.

CXM Recording price starts at $9,600 per year , On a scale between 1 to 10 CXM Recording and Quality Monitoring is rated 2, which is much lower than the average cost of Call Center software. Nextiva Hosted Call Center price starts at $11.95 per user/month , When comparing Nextiva Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: CXM Recording cost is around the same cost of Nextiva Hosted Call Center.

Which software includes more/better features?

We've compared CXM Recording Vs. nextiva app based on some of the most important and required Call Center features.

CXM Recording: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Lead Management.

Nextiva Hosted Call Center: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking.

Target customer size

Creedenz CXM is best suited for small business and medium business in the healthcare sector. Nextiva is ideal for little firms and also large call facilities.