Shlomi Lavi /
Dec 09, 2022
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Bottom Line: Which is Better - CXM Recording or TouchStar Dialler?
TouchStar Dialler is more expensive to implement (TCO) than CXM Recording, and CXM Recording is rated higher (80/100) than TouchStar Dialler (25/100). CXM Recording offers users more features (11) than TouchStar Dialler (0). There is a clear winner in this case and it is CXM Recording!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
CXM Vs. Daviker Group
CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface.
The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...
Daviker Group: Daviker specialise in delivering world class business solutions to Contact Centres in the UK and around the globe, and have years of proven results in increasing productivity, reducing costs and keeping Contact Centres compliant.
Experts in this industry, we understand your business, be it an SME or bluechip organisation, and know that the solut...
Who is more expensive? CXM Recording or TouchStar Dialler?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CXM Recording and TouchStar Dialler.
CXM Recording price starts at $9,600 per year , On a scale between 1 to 10 CXM Recording and Quality Monitoring is rated 2, which is much lower than the average cost of Call Center software. TouchStar Dialler accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CXM Recording and Quality Monitoring is rated 2, which is much lower than the average cost of Call Center software.
Bottom line: CXM Recording cost is around the same cost of TouchStar Dialler.
Which software includes more/better features?
We've compared CXM Recording Vs. TouchStar Dialler based on some of the most important and required Call Center features.
CXM Recording: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Lead Management.
TouchStar Dialler: We are still working to collect the list of features for TouchStar Dialler.
Target customer size
Creedenz CXM is best suited for small business and medium business in the healthcare sector. and TouchStar Dialler's target customer size include: SMBs.