Cynergy Enterprise Vs devContact (Nov 2020)

Shlomi LaviShlomi Lavi / Nov 02, 2020

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Cynergy Enterprise

ITQlick rating
(2.8/5)

starts at $1,995 per license

Cynergy Enterprise (Buy/Own) is a leading cloud-based Help Desk software, it is designed to support small, medium and large size business. Cynergy Enterprise (Buy/Own) received a rating of 2.5 from ITQlick team...

Categories: Banking CRM, Casino CRM, Complaint Management, Customer Loyalty.

devContact

ITQlick rating
(4.8/5)

devContact is a help desk software designed as an online solution to help handle user retention, feedbacks, bad reviews, and customer support problems.

Categories: Mobile, CRM, Banking CRM, Casino CRM, Healthcare CRM.

Compare specifications

Compare features

Cynergy Enterprise: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

devContact: 0 Features

We are working to collect the information

Bottom Line: Which is Better - Cynergy Enterprise or devContact?

Cynergy Enterprise is more expensive to implement (TCO - Total Cost of Ownership) than devContact, devContact is rated higher (85/100) than Cynergy Enterprise (84/100). Cynergy Enterprise offers more features (3) to their users than devContact (0).

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Cynergy Software compares with devContact?

Cynergy Software: Cynergy Help Desk Software is very customizable for your business processes. Integrate Cynergy with just about every other business tool you can think of. Help Desk Support Software, Help Desk Ticketing Software, Customer Support Software, HRIS Ticketing Solution and much more.

devContact: Cut down on your support tickets with a built-in help desk module comprising FAQs and Knowledge-base. Customers can perform keyword search to find solutions to their problems.

Who's more expensive? Cynergy Enterprise or devContact?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Cynergy Enterprise and devContact.

Cynergy Enterprise price starts at $1,995 per license , on a scale between 1 to 10 Cynergy Enterprise (Buy/Own) is rated 4, which is lower than the average cost of Help Desk software. devContact accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 Cynergy Enterprise (Buy/Own) is rated 4, which is lower than the average cost of Help Desk software.

Bottom line: Cynergy Enterprise is more expensive than devContact.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Cynergy Enterprise Vs. devContact based on some of the most important and required Help Desk features. Cynergy Enterprise: Data Import/Export, Basic Reports, Online Customer Support. devContact: We are still working to collect the list of features for devContact.

Target customer size

Cynergy Enterprise's typical customers include: Small, medium and large size businesses, and devContact's target customer size include: Small businesses and start ups.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Cynergy
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
84/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.8/10
License pricing license pricing (if provided by the software vendor)
$1,995 per license
Functionality
15
Compare
devContact
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
85/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
11
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
94/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Functionality
39
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
92/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality
3
Review
FuseDesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
91/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$97 per user/month
Functionality
7
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.