Compare Cynergy Enterprise vs Freshdesk

Cynergy Enterprise Vs. Freshdesk: Which is better?

Shlomi Lavi / Jul 14, 2020

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Cynergy Software: Cynergy Help Desk Software is very customizable for your business processes. Integrate Cynergy with just about every other business tool you can think of. Help Desk Support Software, Help Desk Ticketing Software, Customer Support Software, HRIS Ticketing Solution and much more.

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Pricing/cost comparison

The real cost of Help Desk software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Cynergy Enterprise TCO and Freshdesk total cost to help with the total cost of ownership calculation.

Cynergy Enterprise price Starting from $1,995 per license , on a scale between 1 to 10 Cynergy Enterprise (Buy/Own) is rated 4, which is lower than the average cost of Help Desk software. Freshdesk price Starting from $15 per user/month , when comparing Freshdesk to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Cynergy Enterprise is more expensive than Freshdesk.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Cynergy Enterprise Vs. Freshdesk based on some of the most important and required Help Desk features.
Cynergy Enterprise: Data Import/Export, Basic Reports, Online Customer Support, ..
Freshdesk list of features include the following: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, .

Target customer size

Cynergy Enterprise's typical customers include: Small business, Medium business, Large business, Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.