Cynergy Enterprise Vs Freshdesk (Jul 2020)
Shlomi Lavi / Jul 14, 2020
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Bottom Line: Which is Better - Cynergy Enterprise or Freshdesk?
Cynergy Enterprise is more expensive to implement (TCO) than Freshdesk, Freshdesk is rated higher (94/100) than Cynergy Enterprise (84/100). Freshdesk offers more features (10) to their users than Cynergy Enterprise (3). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How Cynergy Software compares with FRESHDESK INC.?
Cynergy Software: Cynergy Help Desk Software is very customizable for your business processes. Integrate Cynergy with just about every other business tool you can think of. Help Desk Support Software, Help Desk Ticketing Software, Customer Support Software, HRIS Ticketing Solution and much more.
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who's more expensive? Cynergy Enterprise or Freshdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Cynergy Enterprise and Freshdesk.
Cynergy Enterprise price starts at $1,995 per license , on a scale between 1 to 10 Cynergy Enterprise (Buy/Own) is rated 4, which is lower than the average cost of Help Desk software. Freshdesk price starts at $15 per user/month , when comparing Freshdesk to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Cynergy Enterprise is more expensive than Freshdesk.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Cynergy Enterprise Vs. Freshdesk based on some of the most important and required Help Desk features. Cynergy Enterprise: Data Import/Export, Basic Reports, Online Customer Support. Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Target customer size
Cynergy Enterprise's typical customers include: Small, medium and large size businesses, Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.
Compare specifications
Cynergy Enterprise Specifications
| ITQlick Score: | 84/100 |
|---|---|
| ITQlick Rating: | (2.8/5) |
| Pricing: | 4/10 - average cost |
| Category: | Help Desk -> Cynergy Enterprise |
| Company: | Cynergy Software |
| Pricing: | starts at $1,995 per license |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop |
| Links: | Cynergy Enterprise review, Cynergy Enterprise pricing, Cynergy Enterprise alternatives |
Freshdesk Specifications
| ITQlick Score: | 94/100 |
|---|---|
| ITQlick Rating: | (4.5/5) |
| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> Freshdesk |
| Company: | FRESHDESK INC. |
| Pricing: | starts at $15 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Freshdesk review, Freshdesk pricing, Freshdesk alternatives |
Compare features
Cynergy Enterprise: 3 Features
Freshdesk: 10 Features
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.