Freshdesk - Top Competitors (Mar 2022)

Shlomi Lavi / updated: Mar 09, 2022

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Freshdesk vs. Alternatives in 2023

Freshdesk competes with other help desk systems like Zendesk Support Suite, Zoho desk, and TeamSupport. We will compare these help desk systems in some specific aspects below.

• Functionality: Freshdesk offers features like Ticketing, Collaborations, Automations, Help Widget, Reporting and Analytics, Security, Integrations, etc. Compared to its alternatives, Zendesk shares similar features with Freshdesk like Ticketing, automation, help center, etc. Zendesk offers routing & intelligence, and knowledge management which is lacking in Freshdesk and Zoho desk. Zoho desk offers Omnichannel, which is available in Freshdesk. Zoho desk offers extensibility and customization, which is lacking in Zendesk.
• Customers/Industries: Freshdesk targets Retail & E-commerce, Travel & Hospitality, Software & IT, Online-first, etc. Customers like Hamleys, Big Bus, and Pearson use Freshdesk. Zendesk targets Education, Financial Services, Government, Healthcare, Manufacturing, Media, Retail, Software, and Telecommunications. Customers using Zendesk are Baublebar, 99designs, AdSlot, and MODSY. Zoho desk targets Education, E-commerce, Telecom, Finance, Hospitality, IT/ITES Services, Insurance, and SaaS. Teams at Daimler, McAfee, Essilor, and Lycamobile use Zoho desk. TeamSupport has customers like NBA, American lung association, Teladoc, Comcast, etc.
• Cost: Freshdesk Starts at $15 per agent/month (billed annually) and $18 per agent/month billed monthly. The license cost information for TeamSupport is unavailable on its official website. Zoho desk starts at $12 billed annually and $18 billed monthly. Zendesk starts From $19 per agent/month billed annually. According to ITQlick expert cost research, Freshdesk is cost-rated at 1/5, which means it is a low-cost help desk software. The rating system considers this software rated 1-2 as low-cost and 4-5 as high cost.
• Cloud-based/On-premise: Freshdesk and all its alternatives are cloud-based.
• Popularity: Freshdesk (2010) is a privately held company and trusted by 50,000+ businesses in 120+ countries where customers are served. Zendesk (2007) is publicly traded on the NYSE under the ZEN symbol. With over 160,000 businesses using its help desk system solutions. Zoho desk (now Zoho cooperation) is privately held, with over 50,000 businesses worldwide using its services.
• Support: Freshdesk and all its close alternatives share similar support channels like email/help desk, FAQs/forum, a knowledge base, phone support, and chat. Freshdesk, Zendesk, and Zoho desk offer 24/7 live rep, which is unavailable in TeamSupport.