Cynergy Enterprise Vs Freshdesk (Jul 2020)

Shlomi LaviShlomi Lavi / Jul 14, 2020

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Bottom Line: Which is Better - Cynergy Enterprise or Freshdesk?

Cynergy Enterprise is more expensive to implement (TCO) than Freshdesk, Freshdesk is rated higher (94/100) than Cynergy Enterprise (84/100). Freshdesk offers more features (10) to their users than Cynergy Enterprise (3). There is a clear winner in this case and it is Freshdesk!

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Cynergy Software compares with FRESHDESK INC.?

Cynergy Software: Cynergy Help Desk Software is very customizable for your business processes. Integrate Cynergy with just about every other business tool you can think of. Help Desk Support Software, Help Desk Ticketing Software, Customer Support Software, HRIS Ticketing Solution and much more.

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who's more expensive? Cynergy Enterprise or Freshdesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Cynergy Enterprise and Freshdesk.

Cynergy Enterprise price starts at $1,995 per license , on a scale between 1 to 10 Cynergy Enterprise (Buy/Own) is rated 4, which is lower than the average cost of Help Desk software. Freshdesk price starts at $15 per user/month , when comparing Freshdesk to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Cynergy Enterprise is more expensive than Freshdesk.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Cynergy Enterprise Vs. Freshdesk based on some of the most important and required Help Desk features. Cynergy Enterprise: Data Import/Export, Basic Reports, Online Customer Support. Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

Target customer size

Cynergy Enterprise's typical customers include: Small, medium and large size businesses, Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.

Cynergy Enterprise

ITQlick rating
(2.8/5)

starts at $1,995 per license

Cynergy Enterprise (Buy/Own) is a leading cloud-based Help Desk software, it is designed to support small, medium and large size business. Cynergy Enterprise (Buy/Own) received a rating of 2.5 from ITQlick team...

Categories: Banking CRM, Casino CRM, Complaint Management, Customer Loyalty.

Freshdesk

ITQlick rating
(4.5/5)

starts at $15 per user/month

Freshdesk is a cloud based help-desk system designed to ensure good customer relations between and an organization and its clients. The solution core features include ticketing, collaboration and automations.

Categories: Call Monitoring, Banking CRM, Call Center, Casino CRM, Complaint Management.

Compare specifications

Compare features

Cynergy Enterprise: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Freshdesk: 10 Features

Billing and Invoicing
Customer Survey
Email Integration
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Multi-Site Support
Rules/Workflows
Scheduling
Facebook Integration
Twitter Integration
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Cynergy
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
84/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.8/10
License pricing license pricing (if provided by the software vendor)
$1,995 per license
Functionality
15
Compare
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
94/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Functionality
39
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
92/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality
3
Review
FuseDesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
91/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$97 per user/month
Functionality
7
Desk-com
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
90/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per month
Functionality
35
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.