FuseDesk - Top Competitors (Jul 2022)

Shlomi Lavi / updated: Jul 28, 2022

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FuseDesk vs. Alternatives in 2023

Every business has different needs and requirements. Therefore, it is essential to compare and analyze various alternatives. The three major competitors of FuseDesk include Zendesk, Summit AI, and Zoho Desk.

• Functionality: ZenDesk is a cloud-based help desk system for small, medium, and large-sized organizations. Customer support agents can handle calls and other aspects of the help desk system via the same channel. The features offered by ZenDesk include knowledge base management, knowledge management, live chat, macros/templated responses, manual dialer, mobile access, multi-channel communication, multi-channel data collection, multiple scripts, negative feedback management, offline form, on-demand communications, onboarding, outbound call center, performance metrics, personalization, phone key input, predictive analytics, and predictive dialer. ZenDesk also has a mobile app for Android, iPhone, and iPad to help users with their customer service requirements.
  
  Summit AI is a cloud-based system IT service management system best for large-sized organizations. The features offered by Summit AI include alerts/escalation, alerts/notifications, asset tracking, audit management, automated routing, availability management, call center management, change management, compliance tracking, configuration management, contract/license management, cost tracking, customizable branding, data visualization, document storage, Service Level Agreement (SLA) Management, social media integration, supplier management, ticket management, and workflow configuration. Summit AI is also available as a Desktop application for Windows and Mac. Moreover, you can also opt for Android and iOS applications.
  
  Zoho Desk is a cloud-based help desk system for small, medium, and large-sized organizations. With multi-channel capabilities, Zoho Desk offers multi-stakeholder support for complete project management. The features offered by Zoho Desk include, account management, activity dashboard, activity tracking, alerts/escalation, appointment management, assignment management, automated routing, batch communications, call center management, call logging, call recording, call scripting, canned responses, case management, and cataloging/categorization. Moreover, with the statistical analysis, you can make improvements in your customer support process as needed.
• Pricing: The cost of ZenDesk starts at $19 per agent per month. Whereas for the ZenDesk Suite the cost is around $49 per agent per month. Whereas the Zoho Desk offers three packages Standard, Professional, and Enterprise packages costing around $14 per agent per month, $23 per agent per month, and $40 per agent per month. The cost of Summit AI is not provided by the vendor.
• Support: FuseDesk and the various alternatives under discussion offer complete support to the users via documentation, videos, training, email, and phone support.