HappyFox - Top Competitors (Feb 2022)

HappyFox Review
ITQlick Score: 77/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Help Desk -> HappyFox review -> HappyFox competitors
Ranking:Ranked 81 out of 210 Help Desk systems
Company: Happyfox Inc
Pricing: starts at $29 per agent/month
Typical customers: Small businesses and start ups
Platforms: Desktop, Cloud
Links: HappyFox review, HappyFox pricing guide
Shlomi LaviShlomi Lavi / updated: Feb 26, 2022

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HappyFox vs. Alternatives in 2023

The main competitors for HappyFox are Zoho Support and Freshdesk.

Zoho Support provides a cloud based help desk system for customer support. Its features include multi- channel customer engagement with workflows to map the ticketing cycle from start to completion. There are reporting tools with dashboards to track support performance metrics and determine customer satisfaction levels, and the product can be integrated to Zoho CRM for customer management. Additionally the product supports multiple languages and can be easily customized to meet business requirements.

In comparison HappyFox also provides a cloud based support solution which is also accessible via mobile devices. It includes a knowledgebase for customers to access relevant solutions to common problems with references to aid validation. The product also provides a collaboration platform for support agents & customers with features to copy, split, merge and connect tickets according to contextual relationships.

FreshDesk on the other hand provides an API for integration to third party applications. Additionally the product supports service level agreements to govern support & customer service KPIs. There is also an option for suggested solutions through smart matching of open tickets with available solutions. Freshdesk also provides user communities to improve social sharing & engagement with a suggestions feature to allow the customers to recommend possible solutions for flagged issues.

HappyFox currently provides similar features but also supports multiple languages for global support requirements. Additionally the product also includes smart workflows for intelligent support responses to increase agent productivity on actual problems.

HappyFox alternatives - for small & large Business

Here are the top 4 alternatives to HappyFox that are worth checking out: Freshdesk for SMBs, SolarWinds for large size business, Zendesk for growing companies, and Zoho Desk for low budget organizations.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
HappyFox
ITQlick rating
4.6/5
Score
77/100
Pricing
2/10
License pricing
$29 per agent/month
Functionality
36
Best for SMBs
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
Best for Enterprise
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Growing
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Free version
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3


Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.