Helpshift - Top Competitors (Mar 2022)

Helpshift Review
ITQlick Score: 77/100
ITQlick Rating:
Pricing: 10/10 - high cost
Category: Help Desk -> Helpshift review -> Helpshift competitors
Ranking:Ranked 80 out of 210 Help Desk systems
Company: Helpshift
Pricing: starts at $150 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop
Links: Helpshift review, Helpshift pricing guide
Shlomi LaviShlomi Lavi / updated: Mar 02, 2022

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Helpshift vs. Alternatives in 2023

AnswerHub is a cloud-based or on-premise which provide customer support services to small to large enterprises. AnswerHub pricing is at the same range Helpshift. Both have self-service support and analytics features. However, AnswerHub has gamification and engagement functions wherein users earn badges and build their own brand profile, a feature than Helpshift does not offer.

AnswerHub has integration with Slack, Zendesk, and Jira Software unlike Helpshift. Both have good vendor reputation online but Helpshift is more comprehensive help desk software than AnswerHub because of its AI Bot assisted services.

OrangeCRM is help desk and CRM cloud-based software which serves the same clients size as Helpshift.but on a lower price. When features are being concerned, OrangeCRM has more applications to offer for maintaining and improving customer relations like budget management, email marketing and customer care.

OrangeCRM also has payment systems, banking services, and shipping which Helpshift does not have. OrangeCRM has higher customer reviews online but Helpshift is more helpful as a help desk software.

Helpshift alternatives - for small & large Business

Here are the top 4 alternatives to Helpshift that are worth checking out: Freshdesk for SMBs, SolarWinds for large size business, Zendesk for growing companies, and Zoho Desk for low budget organizations.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Helpshift
ITQlick rating
3.9/5
Score
77/100
Pricing
10/10
License pricing
$150 per month
Functionality
3
Best for SMBs
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
Best for Enterprise
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Growing
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Free version
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.