Axosoft Help Desk - Top Competitors (Aug 2022)

OnTime Help Desk Review
ITQlick Score: 86/100
ITQlick Rating:
Pricing: 4/10 - average cost
Category: Help Desk -> Axosoft Help Desk review -> Axosoft Help Desk competitors
Ranking:Ranked 11 out of 210 Help Desk systems
Company: Axosoft, LLC
Pricing: starts at $105 per month
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop, Cloud
Links: Axosoft Help Desk review, Axosoft Help Desk pricing guide
Shlomi LaviShlomi Lavi / updated: Aug 23, 2022

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Axosoft Help Desk vs. Alternatives in 2023

Axosoft Help Desk vs. Zoho Desk

Axosoft Help Desk offers canned responses, email ticketing, and a customer self-service portal, available on Zoho Desk. Axosoft Help Desk does not have omnichannel communication and artificial intelligence tools available on Zoho Desk. Axosoft offers cloud and on-premise deployment options, while Zoho Desk is fully cloud-based.

Axosoft Help Desk pricing starts at $105/month for five users, while Zoho Desk pricing starts at $12/month, covering three agents. Zoho Desk also has a free plan.

They are highly scalable help desk software for customer care teams of all sizes and target customers in the IT and ITES industries. Zoho Desk also serves companies in SaaS, telecoms, and SMBs. Gitkraken, the vendor that offers Axosoft Help Desk, has over 100,000 customers globally, while Zoho Desk powers over 50,000 businesses worldwide. Unlike Axosoft Help Desk, Zoho Desk has a live chat support channel.

Axosoft Help Desk vs. Spiceworks Cloud Help Desk

Axosoft Help Desk and Spiceworks share some features in common, e.g., a customer self-service portal, ticketing, and ticket tracking. Unlike Axosoft Help Desk, Spiceworks offers active directory integrations and multisite support. Axosoft Help Desk has cloud and on-premise options, while Spiceworks is fully cloud-based. Pricing for Axosoft Help Desk starts at $105/month for five users, while Spiceworks is a free-to-use solution.

They are highly scalable help desk solutions for small, midsize, and enterprise customer support teams and target companies in the IT sector. Gitkraken offers Axosoft Help Desk, and the company has over 100,000 customers worldwide, while Spiceworks powers over one million IT businesses.

Axosoft Help Desk vs. HelpDesk

Axosoft Help Desk and HelpDesk offer canned responses, ticketing, ticket tracking, and collaboration features. Unlike Axosoft Help Desk, HelpDesk has an omnichannel communication feature for team members.

The systems are cloud-based help desk solutions, although Axosoft Help Desk has an on-premise option. Axosoft Help Desk pricing starts at $105 per month for five agents, while HelpDesk pricing starts at $29/agent/month, billed annually. They offer free trials.

HelpDesk and Axosoft Help Desk target businesses in IT. Also, HelpDesk serves SaaS companies. They are equally scalable solutions for small, medium, and enterprise businesses. Over 3,000 customers use HelpDesk, while Gitkraken, makers of Axosoft Help Desk, has over 100,000 clients worldwide. Unlike Axosoft Help Desk, HelpDesk has a live chat support channel.

Axosoft Help Desk alternatives - for small & large Business

Here are the top 4 alternatives to Axosoft Help Desk that are worth checking out: Freshdesk for SMBs, SolarWinds for large size business, Zendesk for growing companies, and Zoho Desk for low budget organizations.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Axosoft ...
ITQlick rating
3.4/5
Score
86/100
Pricing
4/10
License pricing
$105 per month
Functionality
4
Best for SMBs
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
Best for Enterprise
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Growing
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Free version
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3


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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.