Compare Desk-com and AnswerDash - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Desk-com or AnswerDash?

Desk-com is more expensive to implement (TCO) than AnswerDash, and Desk-com is rated higher (90/100) than AnswerDash (84/100). Desk-com offers users more features (16) than AnswerDash (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Salesforce.com Vs. AnswerDash

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

AnswerDash: AnswerDash’s core purpose is to empower people with the right information, in the right place, at the right time We pursue this purpose while adhering to our company values: We are fanatical about our customers’ and users’ success We pursue our goals with passion and optimism We strive for elegance in all things We are relentless learners and...

Who is more expensive? Desk-com or AnswerDash?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Desk-com and AnswerDash.

Desk-com price starts at $25 per user/month , On a scale between 1 to 10 Desk-com is rated 2, which is much lower than the average cost of Help Desk software. AnswerDash price starts at $10 per license , When comparing AnswerDash to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Desk-com cost is around the same cost of AnswerDash.

Which software includes more/better features?

We've compared Desk-com Vs. AnswerDash based on some of the most important and required Help Desk features.

Desk-com: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Email Integration, Incident / Request Management, Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Self Service Portal, Service Level Agreements.

AnswerDash: We are still working to collect the list of features for AnswerDash.

Target customer size

Desk. AnswerDash is a great tool for use insmall businesses (1-20 employees) and medium-sized companies (10-500 employees)in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of IT andhelp desk.