Desk-com Vs devContact (Nov 2020)
Shlomi Lavi / Nov 02, 2020
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devContact
devContact is a help desk software designed as an online solution to help handle user retention, feedbacks, bad reviews, and customer support problems.
PriceDemoCompare specifications
Desk-com Specifications
| ITQlick Score: | 90/100 |
|---|---|
| ITQlick Rating: | (4.2/5) |
| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> Desk-com |
| Company: | Salesforce.com |
| Pricing: | starts at $25 per month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Cloud |
| Links: | Desk-com review, Desk-com pricing, Desk-com alternatives |
devContact Specifications
| ITQlick Score: | 85/100 |
|---|---|
| ITQlick Rating: | (4.8/5) |
| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> devContact |
| Company: | devContact |
| Typical customers: | Small businesses and start ups |
| Platforms: | Desktop, Mobile |
| Links: | devContact review, devContact pricing, devContact alternatives |
Compare features
Desk-com: 16 Features
devContact: 0 Features
Bottom Line: Which is Better - Desk-com or devContact?
Desk-com is more expensive to implement (TCO - Total Cost of Ownership) than devContact, Desk-com is rated higher (90/100) than devContact (85/100). Desk-com offers more features (16) to their users than devContact (0).
Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How Salesforce.com compares with devContact?
Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
devContact: Cut down on your support tickets with a built-in help desk module comprising FAQs and Knowledge-base. Customers can perform keyword search to find solutions to their problems.
Who's more expensive? Desk-com or devContact?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Desk-com and devContact.
Desk-com price starts at $25 per month , on a scale between 1 to 10 Desk-com is rated 2, which is much lower than the average cost of Help Desk software. devContact accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 Desk-com is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line: Desk-com cost is around the same cost of devContact.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Desk-com Vs. devContact based on some of the most important and required Help Desk features. Desk-com: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Email Integration, Incident / Request Management, Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Self Service Portal, Service Level Agreements. devContact: We are still working to collect the list of features for devContact.
Target customer size
Desk. and devContact's target customer size include: Small businesses and start ups.
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.