Compare Desk-com and Enterprise Service Desk - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Desk-com or Enterprise Service Desk?

Desk-com is more expensive to implement (TCO) than Enterprise Service Desk, and Desk-com is rated higher (90/100) than Enterprise Service Desk (84/100). Desk-com offers users more features (16) than Enterprise Service Desk (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Salesforce.com Vs. ManageEngine

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.

Who is more expensive? Desk-com or Enterprise Service Desk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Desk-com and Enterprise Service Desk.

Desk-com price starts at $25 per user/month , On a scale between 1 to 10 Desk-com is rated 2, which is much lower than the average cost of Help Desk software. Enterprise Service Desk price starts at $10 per technician/month , When comparing Enterprise Service Desk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Desk-com cost is around the same cost of Enterprise Service Desk.

Which software includes more/better features?

We've compared Desk-com Vs. Enterprise Service Desk based on some of the most important and required Help Desk features.

Desk-com: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Email Integration, Incident / Request Management, Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Self Service Portal, Service Level Agreements.

Enterprise Service Desk: We are still working to collect the list of features for Enterprise Service Desk.

Target customer size

Desk. Enterprise ServiceDesk is intended to help and was really developed for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (more than 1,000 employees).