Desk-com Vs Faveo HELPDESK (May 2021)

Shlomi LaviShlomi Lavi / May 08, 2021

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Bottom Line: Which is Better - Desk-com or Faveo HELPDESK?

Desk-com is more expensive to implement (TCO) than Faveo HELPDESK, Desk-com is rated higher (90/100) than Faveo HELPDESK (83/100). Desk-com offers more features (16) to their users than Faveo HELPDESK (0).

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Salesforce.com compares with Ladybird Web Solution Pvt Ltd?

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Ladybird Web Solution Pvt Ltd: Ladybird web Solution has been operational since May 2009 and has been providing complete web & internet marketing solutions to its clients ever since. We are focused on niche, unsophisticated customer friendly web development, digital marketing & Web hosting solutions. We promise to be a trustworthy partner for you with our conviction, swift appro...

Who's more expensive? Desk-com or Faveo HELPDESK?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Desk-com and Faveo HELPDESK.

Desk-com price starts at $25 per month , on a scale between 1 to 10 Desk-com is rated 2, which is much lower than the average cost of Help Desk software. Faveo HELPDESK price starts at $480 per license , when comparing Faveo HELPDESK to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Desk-com cost is around the same cost of Faveo HELPDESK.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Desk-com Vs. Faveo HELPDESK based on some of the most important and required Help Desk features. Desk-com: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Email Integration, Incident / Request Management, Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Self Service Portal, Service Level Agreements. Faveo HELPDESK: We are still working to collect the list of features for Faveo HELPDESK.

Target customer size

Desk. and Faveo HELPDESK's target customer size include: Small businesses and start ups.

Desk-com

ITQlick rating
(4.2/5)

starts at $25 per month

Provide answers faster and deliver smarter service in any channel with the world’s #1 customer support solution – no matter the size of your business.

Categories: Call Monitoring, Banking CRM, Call Center, Casino CRM.

Faveo HELPDESK

ITQlick rating
(4.8/5)

starts at $480 per license

Faveo Helpdesk is an open-source web-based help desk software that assists agents in utilizing a search feature for tools and content and creating URLs visible on search engines.

Categories: Dashboards & KPIs, Help Desk, Ticket Management, ITIL, Knowledge Management.

Compare specifications

Compare features

Desk-com: 16 Features

Email Integration
Incident / Request Management
Knowledge Base/FAQ
Multi-Site Support
Reporting
Rules/Workflows
Self Service Portal
Service Level Agreements
Support Ticket Tracking
Case Management
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Multi-Channel Marketing
Social Media

Faveo HELPDESK: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Desk-com
ITQlick rating
4.2/5
Score
90/100
Pricing
2.8/10
License pricing
$25 per month
Functionality
35
Compare
Faveo
ITQlick rating
4.8/5
Score
83/100
Pricing
2/10
License pricing
$480 per license
Functionality
5
Review
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
39
Zoho
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per user/month
Functionality
3
Review
FuseDesk
ITQlick rating
4.3/5
Score
91/100
Pricing
6.4/10
License pricing
$97 per user/month
Functionality
7
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.