starts at $25 per user/month
Provide answers faster and deliver smarter service in any channel with the world’s #1 customer support solution – no matter the size of your business.
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Desk-com is more expensive to implement (TCO) than Freshservice, and Desk-com is rated higher (90/100) than Freshservice (87/100). Desk-com offers users more features (16) than Freshservice (15).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Desk-com and Freshservice.
Desk-com price starts at $25 per user/month , On a scale between 1 to 10 Desk-com is rated 2, which is much lower than the average cost of Help Desk software. Freshservice price starts at $19 per agent/month , When comparing Freshservice to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Desk-com cost is around the same cost of Freshservice.
We've compared Desk-com Vs. Freshservice based on some of the most important and required Help Desk features.
Desk-com: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Email Integration, Incident / Request Management, Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Self Service Portal, Service Level Agreements.
Freshservice: Email integration, Asset Management, Billing and Invoicing, Contract Management, Customer Survey.
Desk. Customers of the software include businesses of all sizes and types.
starts at $25 per user/month
Provide answers faster and deliver smarter service in any channel with the world’s #1 customer support solution – no matter the size of your business.
Compare Pricingstarts at $19 per agent/month
Freshservice is an IT asset management solution for businesses of all sizes. It offers help in such domains as compliance, service management, reporting, and asset management. The software was designed ...
Compare PricingITQlick Score: | 90/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Desk-com review |
Company: | Salesforce.com |
Pricing: | starts at $25 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | Desk-com review, Desk-com pricing, Desk-com alternatives |
ITQlick Score: | 87/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Freshservice review |
Company: | FRESHDESK INC. |
Pricing: | starts at $19 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Mobile, Cloud |
Links: | Freshservice review, Freshservice pricing, Freshservice alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.