Compare Desk-com and PhaseWare Tracker - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - Desk-com or PhaseWare Tracker?

PhaseWare Tracker is more expensive to implement (TCO) than Desk-com, and Desk-com is rated higher (90/100) than PhaseWare Tracker (78/100). PhaseWare Tracker offers users more features (22) than Desk-com (16).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Salesforce.com Vs. PhaseWare Inc.

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

PhaseWare Inc.: PhaseWare is a leading provider of customer service and support software applications optimized for the small and medium business (SMB) to deliver robust and financially viable solutions. There is a major distinction between installing software and implementing a solution. PhaseWare enables companies to better manage their business processes, reduc...

Who is more expensive? Desk-com or PhaseWare Tracker?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Desk-com and PhaseWare Tracker.

Desk-com price starts at $25 per user/month , On a scale between 1 to 10 Desk-com is rated 2, which is much lower than the average cost of Help Desk software. PhaseWare Tracker price starts at $49 per user/month , When comparing PhaseWare Tracker to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: PhaseWare Tracker is more expensive than Desk-com.

Which software includes more/better features?

We've compared Desk-com Vs. PhaseWare Tracker based on some of the most important and required Help Desk features.

Desk-com: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Email Integration, Incident / Request Management, Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Self Service Portal, Service Level Agreements.

PhaseWare Tracker: Asset Management, Billing and Invoicing, Contract Management, Customer Survey, Email Integration.

Target customer size

Desk. PhaseWare Tracker is a solution designed for the SME market and is meant to be cross-industry, as well as available in both an on-site and cloud based deployment.