Desk-com - Top Competitors (Apr 2022)

Shlomi Lavi / updated: Apr 18, 2022

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Desk-com vs. Alternatives in 2023

Desk-com competes with other help desk systems like Zoho Desk, Zendesk Support Suite, and Freshdesk. We will compare these help desk systems in some specific aspects below.

• Functionality: Desk-com offers features like a Customer Experience, Case Management, Automated Support & Workflows, Alerts/Escalation, Appointment Management, Audit Trail, Automated Routing, Blended Call Center, Email Integration, Incident/Request Management, Reporting, Self Service Portal, etc. Zoho Desk offers features like Email Ticketing, Customer Management (available in Desk-com), Help Center, Private Knowledge Base, Predefined SLAs, Macros, Multi-language Help Desk, Mobile Apps, Email Support, Public Knowledge Base, SLAs & Escalations, Workflows, etc. Zendesk Support Suite offer features like Ticketing System, Messaging Across Web, Mobile & Social, Email (available in Desk-com), Voice, SMS, & Live Chat Support, Automations & workflows, AI-powered Automated Answers, Unified Agent Workspace, Reporting & Analytics, etc. Freshdesk offers features like Ticketing, Collaborations, Automations, Help Widget, Reporting, and Analytics (available in Zendesk), Security, Integrations, Email & Social Ticketing, Knowledge Base, Ticket Trend Report, Datacenter Location, Team Collaboration, Automations, Custom SSL, Customer Fields, etc.
• Customers/Industries: Desk-com targets Financial Services, Healthcare & Life Sciences, Higher Education, Primary & Secondary Education, Philanthropy, Nonprofit, etc. Desk-com has customers like American Water, Priority Health, Mindbody, etc. Zoho Desk targets Education, E-commerce, Telecom, Finance, Hospitality, IT/ITES Services, Insurance, SaaS, etc. Zoho Desk has customers like Mercedes-Benz, Cartika Web Enabling Business, Bernard Health, etc. Zendesk Support Suite targets Education, Energy, Financial Services, Government, Healthcare, Industrial, Print & Web Publishing, etc. Zendesk has customers like Polaris, Siemens, Grubhub, Instacart, Mailchimp, Shopify, Homebridge, BoxyCharm, Udacity, Chupi, etc. Freshdesk targets Retail & E-commerce, Travel & Hospitality, Software & IT, Online-first, etc. Customers like Freshdesk Hamleys, Pearson, Bridgestone, Rightmove, Lesley University, PharmEasy, MISA client, Trainline, University of Sydney, Shiptime, Cinnamon hotels, PhonePe, and Pearson use Freshdesk.
• Cost: Desk-com starts at $25 per user per month (billed annually), with a free trial. Zoho Desk stats at $12 per agent per month billed annually, with a free trial. Zendesk Support Suite starts at $49 per agent per month billed annually, with a free trial. Freshdesk starts at $15 per agent per month (billed annually) and $18 monthly.
• Cloud-based/On-premise: Desk-com and all its alternatives are cloud-based.
• Popularity: Freshdesk is a privately held company and trusted by 50,000+ businesses in 120+ countries where customers are served. Zendesk is publicly traded on the NYSE under the ZEN symbol. With over 160,000 businesses using its help desk system solutions.
• Scalability: Desk-com and all its alternatives can accommodate organizations of all sizes.
• Support: Desk-com and all its alternatives offer support channels like Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live Rep), and Chat.