Compare Desk-com and Uservoice Feedback Site - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - Desk-com or Uservoice Feedback Site?

Uservoice Feedback Site is more expensive to implement (TCO) than Desk-com, and Desk-com is rated higher (90/100) than Uservoice Feedback Site (74/100). Desk-com offers users more features (16) than Uservoice Feedback Site (2). There is a clear winner in this case and it is Desk-com!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Salesforce.com Vs. Uservoice

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Uservoice: We give a $*#& about our customers. Okay, so maybe a dirty word isn’t the most refined way to describe how much we care about our customers and love what we do, but it captures our passion for providing support that’s human. And humane. We talk to our users because we want to understand the features they value most and build the tools that make ...

Who is more expensive? Desk-com or Uservoice Feedback Site?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Desk-com and Uservoice Feedback Site.

Desk-com price starts at $25 per user/month , On a scale between 1 to 10 Desk-com is rated 2, which is much lower than the average cost of Help Desk software. Uservoice Feedback Site price starts at $499 per month , When comparing Uservoice Feedback Site to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Desk-com cost is around the same cost of Uservoice Feedback Site.

Which software includes more/better features?

We've compared Desk-com Vs. Uservoice Feedback Site based on some of the most important and required Help Desk features.

Desk-com: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Email Integration, Incident / Request Management, Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Self Service Portal, Service Level Agreements.

Uservoice Feedback Site: Knowledge Base/FAQ, Mobile Integration.

Target customer size

Desk. Uservoice Feedback Site is ideal for medium and large sized business that intend to offer proper customer support and to gain a clear insight into customer experiences and feedback.