Compare Desk-com vs Vivantio Pro

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Desk-com
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$25 per month
Hosting
On premise and Cloud
Functionality score
35
Fit small business
Fit medium business
Fit large business
Software review
Vivantio
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
75/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$48 per user/month
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
SolarWinds
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$800 per user/year
Hosting
Cloud
Functionality score
38
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review

Desk-com Vs. Vivantio Pro: Which is better?

Shlomi Lavi / Mar 04, 2020

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in 2012. It is listed on the New York Stock Exchange and is a constituent of the S&P 500 index.

Vivantio: The UK's Most Popular SaaS Service Desk Solution.nnFormed in 2003, Vivantio is a privately owned limited company providing web based software solutions to customer service and support teams. nnVivantio was the first UK company to build a single service desk solution designed to be installed at customer premises and offered as a fully managed hosted service (software-as-a-service). nnThe flexibility and scalability of our software is reflected in our diverse customer base which includes public sector organisations such as the States of Jersey Police and the Royal Academy of Music; corporate customers such as DHL and Clerical Medical; as well as small independent service companies. nnVivantio has its headquarters in the UK and has quickly become a leading vendor of service desk software with thousands of users throughout the UK and more recently expanding into mainland Europe, North America and Asia Pacific.

Pricing/cost comparison

The real cost of Help Desk software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Desk-com TCO and Vivantio Pro total cost to help with the total cost of ownership calculation.

Desk-com price Starting from $25 per month , on a scale between 1 to 10 Desk-com is rated 2, which is much lower than the average cost of Help Desk software. Vivantio Pro price Starting from $48 per user/month , when comparing Vivantio Pro to their competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line:Vivantio Pro is more expensive than Desk-com.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Desk-com Vs. Vivantio Pro based on some of the most important and required Help Desk features.
Desk-com: Email Integration, Incident / Request Management, Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Self Service Portal, Service Level Agreements, ..
Vivantio Pro list of features include the following: We are still working to collect the list of features of Vivantio Pro.

Target customer size

Desk. and Vivantio Pro's target customer size include: Small business, Medium business, Large business.

Desk-com

ITQlick rating
(4.2/5)

Starting from $25 per month

Provide answers faster and deliver smarter service in any channel with the world’s #1 customer support solution – no matter the size of your business.

Categories: Call Monitoring, Banking CRM, Call Center, Casino CRM, Complaint Management.

Vivantio Pro

ITQlick rating
(4.3/5)

Starting from $48 per user/month

Vivantio Pro is a trending cloud-based Help Desk software, it is designed to support small, medium and large size business. Vivantio Pro received a rating of 4.3 from ITQlick team. The software cost is consider...

Categories: .

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Compare specifications

Desk-com Specifications

Name: Desk-com
Company: Salesforce.com
Address Salesforce.com Inc, Market Street, San Francisco, CA
Platforms: Cloud

Vivantio Pro Specifications

Name: Vivantio Pro
Company: Vivantio
Address 27-31 Boulevard, Weston-super-Mare, BS23 1NF
Website:https://www.vivantio.com/
Platforms: Desktop, Mobile, Cloud

Compare features

Desk-com: 8 Features

Email Integration
Incident / Request Management
Knowledge Base/FAQ
Multi-Site Support
Reporting
Rules/Workflows
Self Service Portal
Service Level Agreements

Vivantio Pro: 0 Features

We are working to collect the information