Shlomi Lavi /
Jun 20, 2022
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Bottom Line: Which is Better - Deskero or EBSuite?
EBSuite is more expensive to implement (TCO) than Deskero, and Deskero is rated higher (85/100) than EBSuite (83/100).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
NABRA LTD Vs. Ebsuite
NABRA LTD: We believe that modern customer care can’t be achieved by simply answering requests. Real communication can’t be passive: you have to reach out, engage with people, get in touch with them.
We believe that customers won’t be content with a “nice” service: they want a great experience. They want to be able to share what they love about your brand,...
Ebsuite: EBSuite was formed in 2001 by Silicon Valley software engineers. Our engineers helped build some of the most popular Internet based applications, including: The Stanford Human Genome Database, Oracle Applications and SUN's Java. Our vision for CRM is to provide a complete integrated business solution. A complete CRM solution that will save time, pr...
Who is more expensive? Deskero or EBSuite?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Deskero and EBSuite.
Deskero price starts at $9 per agent/month , On a scale between 1 to 10 Deskero is rated 2, which is much lower than the average cost of Help Desk software. EBSuite accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Deskero is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line: EBSuite is more expensive than Deskero.
Which software includes more/better features?
We've compared Deskero Vs. EBSuite based on some of the most important and required Help Desk features.
Deskero: We are still working to collect the list of features for Deskero.
EBSuite: We are still working to collect the list of features for EBSuite.
Target customer size
Deskero's typical customers include: Small, medium and large size businesses, EBSuite can be used for developed for small businesses (1-20 employees) to medium-sized companies (10-100 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of help desk and CRM.