Shlomi Lavi /
May 14, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Deskero or Help Scout?
Deskero is more expensive to implement (TCO) than Help Scout, and Deskero is rated higher (85/100) than Help Scout (77/100). Help Scout offers users more features (4) than Deskero (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
NABRA LTD Vs. Help Scout
NABRA LTD: We believe that modern customer care can’t be achieved by simply answering requests. Real communication can’t be passive: you have to reach out, engage with people, get in touch with them.
We believe that customers won’t be content with a “nice” service: they want a great experience. They want to be able to share what they love about your brand,...
Help Scout: Help Scout enables teams to deliver personalized email customer service that scales beautifully for a growing business. Any team of two or more can collaborate in real-time, keep track of customer history automatically and stay on the same page
Who is more expensive? Deskero or Help Scout?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Deskero and Help Scout.
Deskero price starts at $9 per agent/month , On a scale between 1 to 10 Deskero is rated 2, which is much lower than the average cost of Help Desk software. Help Scout price starts at $20 per user/month , When comparing Help Scout to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Deskero cost is around the same cost of Help Scout.
Which software includes more/better features?
We've compared Deskero Vs. Help Scout based on some of the most important and required Help Desk features.
Deskero: We are still working to collect the list of features for Deskero.
Help Scout: Email Integration, Incident / Request Management, Multi-Site Support, Reporting.
Target customer size
Deskero's typical customers include: Small, medium and large size businesses, Customers of the software mainly include small and medium businesses as well as freelancers.