Shlomi Lavi /
Jun 22, 2022
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Bottom Line: Which is Better - Deskero or JIRA Service Desk?
Deskero is more expensive to implement (TCO) than JIRA Service Desk, and JIRA Service Desk is rated higher (87/100) than Deskero (85/100).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
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Who is more expensive? Deskero or JIRA Service Desk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Deskero and JIRA Service Desk.
Deskero price starts at $9 per agent/month , On a scale between 1 to 10 Deskero is rated 2, which is much lower than the average cost of Help Desk software. JIRA Service Desk price starts at $7.50 per user/month , When comparing JIRA Service Desk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Deskero cost is around the same cost of JIRA Service Desk.
Which software includes more/better features?
We've compared Deskero Vs. JIRA Service Desk based on some of the most important and required Help Desk features.
Deskero: We are still working to collect the list of features for Deskero.
JIRA Service Desk: We are still working to collect the list of features for JIRA Service Desk.
Target customer size
Deskero's typical customers include: Small, medium and large size businesses, The usual users of JIRA Service Desk are those insmall businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk, self-service portal, document and feedback management and CRM.