Compare Deskero and KronoDesk - Jun 2022

Shlomi LaviShlomi Lavi / Jun 24, 2022

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Bottom Line: Which is Better - Deskero or KronoDesk?

Deskero is more expensive to implement (TCO) than KronoDesk, and Deskero is rated higher (85/100) than KronoDesk (83/100). KronoDesk offers users more features (7) than Deskero (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

NABRA LTD Vs. Inflectra

NABRA LTD: We believe that modern customer care can’t be achieved by simply answering requests. Real communication can’t be passive: you have to reach out, engage with people, get in touch with them. We believe that customers won’t be content with a “nice” service: they want a great experience. They want to be able to share what they love about your brand,...

Inflectra: Inflectra is a privately held software company dedicated to helping our customers - large corporations, small businesses, professional services firms, government agencies and individual developers – with the means to effectively and affordably manage their software development lifecycles, so as to decrease the time to market and increase return on ...

Who is more expensive? Deskero or KronoDesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Deskero and KronoDesk.

Deskero price starts at $9 per agent/month , On a scale between 1 to 10 Deskero is rated 2, which is much lower than the average cost of Help Desk software. KronoDesk price starts at $24 per user/month , When comparing KronoDesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Deskero cost is around the same cost of KronoDesk.

Which software includes more/better features?

We've compared Deskero Vs. KronoDesk based on some of the most important and required Help Desk features.

Deskero: We are still working to collect the list of features for Deskero.

KronoDesk: Billing and Invoicing, Contract Management, Customer Survey, Knowledge Base/FAQ, Reporting.

Target customer size

Deskero's typical customers include: Small, medium and large size businesses, KronoDesk is suitable companies of all shapes and sizes that are looking for a configurable customer support solution.



Deskero

ITQlick rating
(3.5/5)

starts at $9 per agent/month

Deskero software is a cloud-based help desk management platform built for all scopes of businesses. The primary features of Deskero software include advance ticketing, social & chart, custom style, productivity...

Categories: Help Desk, Ticket Management, Chat, Customer Care.

KronoDesk

ITQlick rating
(3.3/5)

starts at $24 per user/month

KronoDesk is a helpdesk software that can includes customer support forums, ticketing and online knowledge base support in one single solution. Users can provide personalized dashboard for both your support per...

Categories: Document Management, Customer Success, Help Desk, Ticket Management, Knowledge Management.

Compare specifications

Compare features

Deskero: 0 Features

We are working to collect the list of features

KronoDesk: 7 Features

Billing and Invoicing
Contract Management
Customer Survey
Knowledge Base/FAQ
Reporting
Rules/Workflows
Scheduling
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Deskero
ITQlick rating
3.5/5
Score
85/100
Pricing
3.6/10
License pricing
$9 per agent/month
Functionality
5
Compare
KronoDesk
ITQlick rating
3.3/5
Score
83/100
Pricing
2/10
License pricing
$24 per user/month
Functionality
13
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.