Compare Deskero and SolarWinds Service Desk - Nov 2022

Shlomi Lavi

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Bottom Line: Which is Better - Deskero or SolarWinds Service Desk?

SolarWinds Service Desk is more expensive to implement (TCO) than Deskero, and Deskero is rated higher (85/100) than SolarWinds Service Desk (71/100). SolarWinds Service Desk offers users more features (24) than Deskero (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

NABRA LTD Vs. Samanage

NABRA LTD: We believe that modern customer care can’t be achieved by simply answering requests. Real communication can’t be passive: you have to reach out, engage with people, get in touch with them. We believe that customers won’t be content with a “nice” service: they want a great experience. They want to be able to share what they love about your brand,...

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Who is more expensive? Deskero or Samanage Asset Management?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Deskero and Samanage Asset Management.

Deskero price starts at $9 per agent/month , On a scale between 1 to 10 Deskero is rated 2, which is much lower than the average cost of Help Desk software. Samanage Asset Management price starts at $15 per user/month , When comparing Samanage Asset Management to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: Samanage Asset Management is more expensive than Deskero.

Which software includes more/better features?

We've compared Deskero Vs. SolarWinds Service Desk based on some of the most important and required Help Desk features.

Deskero: We are still working to collect the list of features for Deskero.

Samanage Asset Management: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

Deskero's typical customers include: Small, medium and large size businesses, SolarWinds Service Desk is ideal for small to medium to large businesses that need to organize their IT assets and operations.