Compare Deskero and SAP HYBRIS - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Deskero or SAP HYBRIS?

SAP HYBRIS is more expensive to implement (TCO) than Deskero, and SAP HYBRIS is rated with the same score (85/100) as Deskero (85/100). SAP HYBRIS offers users more features (2) than Deskero (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

NABRA LTD Vs. SAP

NABRA LTD: We believe that modern customer care can’t be achieved by simply answering requests. Real communication can’t be passive: you have to reach out, engage with people, get in touch with them. We believe that customers won’t be content with a “nice” service: they want a great experience. They want to be able to share what they love about your brand,...

SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...

Who is more expensive? Deskero or SAP HYBRIS?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Deskero and SAP HYBRIS.

Deskero price starts at $9 per agent/month , On a scale between 1 to 10 Deskero is rated 2, which is much lower than the average cost of Help Desk software. SAP HYBRIS price starts at $54,000 per license , When comparing SAP HYBRIS to its competitors, the software is rated 10 - much higher than the average Help Desk software cost.

Bottom line: SAP HYBRIS is more expensive than Deskero.

Which software includes more/better features?

We've compared Deskero Vs. SAP HYBRIS based on some of the most important and required Help Desk features.

Deskero: We are still working to collect the list of features for Deskero.

SAP HYBRIS: Budgeting & CPM, Content Management.

Target customer size

Deskero's typical customers include: Small, medium and large size businesses, SAP Hybris is a designed for use in small businesses (1-20 employees), medium-sized companies (10-100 employees) and in large enterprises (more than 1000 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of customer support, help desk and CRM.