Shlomi Lavi /
Oct 24, 2022
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Bottom Line: Which is Better - Deskero or ServiceNow?
ServiceNow is more expensive to implement (TCO) than Deskero, and Deskero is rated higher (85/100) than ServiceNow (78/100). ServiceNow offers users more features (18) than Deskero (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
NABRA LTD Vs. Servicenow
NABRA LTD: We believe that modern customer care can’t be achieved by simply answering requests. Real communication can’t be passive: you have to reach out, engage with people, get in touch with them.
We believe that customers won’t be content with a “nice” service: they want a great experience. They want to be able to share what they love about your brand,...
Servicenow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes. We focus on transforming enterprise IT by automating and standardizing business processe...
Who is more expensive? Deskero or ServiceNow?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Deskero and ServiceNow.
Deskero price starts at $9 per agent/month , On a scale between 1 to 10 Deskero is rated 2, which is much lower than the average cost of Help Desk software. ServiceNow price starts at $100 per user/month + standard ITSM package , When comparing ServiceNow to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: ServiceNow is more expensive than Deskero.
Which software includes more/better features?
We've compared Deskero Vs. ServiceNow based on some of the most important and required Help Desk features.
Deskero: We are still working to collect the list of features for Deskero.
ServiceNow: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
Target customer size
Deskero's typical customers include: Small, medium and large size businesses, Customers of the software include businesses of all sizes and a variety of types.