Compare Deskero and SherpaDesk - Aug 2022

Shlomi LaviShlomi Lavi / Aug 06, 2022

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Bottom Line: Which is Better - Deskero or SherpaDesk?

SherpaDesk is more expensive to implement (TCO) than Deskero, and Deskero is rated higher (85/100) than SherpaDesk (81/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

NABRA LTD Vs. SherpaDesk

NABRA LTD: We believe that modern customer care can’t be achieved by simply answering requests. Real communication can’t be passive: you have to reach out, engage with people, get in touch with them. We believe that customers won’t be content with a “nice” service: they want a great experience. They want to be able to share what they love about your brand,...

SherpaDesk: Built for small and mid-sized MSPs and IT service providers, SherpaDesk is a powerful and affordable customer management solution without the bloat of other PSA and business management software. SherpaDesk integrates key customer services into one platform to improve business, not disrupt it. SherpaDesk is the perfect ready-to-use solution for a...

Who is more expensive? Deskero or SherpaDesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Deskero and SherpaDesk.

Deskero price starts at $9 per agent/month , On a scale between 1 to 10 Deskero is rated 2, which is much lower than the average cost of Help Desk software. SherpaDesk price starts at $39 per agent/month , When comparing SherpaDesk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: SherpaDesk is more expensive than Deskero.

Which software includes more/better features?

We've compared Deskero Vs. SherpaDesk based on some of the most important and required Help Desk features.

Deskero: We are still working to collect the list of features for Deskero.

SherpaDesk: We are still working to collect the list of features for SherpaDesk.

Target customer size

Deskero's typical customers include: Small, medium and large size businesses, and SherpaDesk's target customer size include: SMBs.



Deskero

ITQlick rating
(3.5/5)

starts at $9 per agent/month

Deskero software is a cloud-based help desk management platform built for all scopes of businesses. The primary features of Deskero software include advance ticketing, social & chart, custom style, productivity...

Categories: Help Desk, Ticket Management, Chat, Customer Care.

SherpaDesk

ITQlick rating
(4.8/5)

starts at $39 per agent/month

SherpaDesk is a cloud-based customer relationship management which is designed to work in businesses of all sizes starting from small-sized companies, medium-sized companies, and large enterprises.

Categories: Billing & Invoicing, Help Desk, Mobile CRM, Self-Service Portal, Ticket Management.

Compare specifications

Compare features

Deskero: 0 Features

We are working to collect the list of features

SherpaDesk: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Deskero
ITQlick rating
3.5/5
Score
85/100
Pricing
3.6/10
License pricing
$9 per agent/month
Functionality
5
Compare
SherpaDesk
ITQlick rating
4.8/5
Score
81/100
Pricing
4/10
License pricing
$39 per agent/month
Functionality
10
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.