Shlomi Lavi /
May 14, 2022
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Bottom Line: Which is Better - Deskero or Spiceworks?
Deskero is more expensive to implement (TCO) than Spiceworks, and Spiceworks is rated higher (90/100) than Deskero (85/100). Spiceworks offers users more features (16) than Deskero (0). There is a clear winner in this case and it is Spiceworks!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
NABRA LTD Vs. Spiceworks
NABRA LTD: We believe that modern customer care can’t be achieved by simply answering requests. Real communication can’t be passive: you have to reach out, engage with people, get in touch with them.
We believe that customers won’t be content with a “nice” service: they want a great experience. They want to be able to share what they love about your brand,...
Spiceworks: Spiceworks is a software development company headquartered in Austin, Texas. It was formed in early 2006 by Scott Abel, Jay Hallberg, Greg Kattawar, and Francis Sullivan to provide a Facebook-like community integrated with a free ad-supported inventory, and help desk software application designed for network administrators working in small- to mid-...
Who is more expensive? Deskero or Spiceworks?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Deskero and Spiceworks.
Deskero price starts at $9 per agent/month , On a scale between 1 to 10 Deskero is rated 2, which is much lower than the average cost of Help Desk software. Spiceworks accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Deskero is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line: Deskero cost is around the same cost of Spiceworks.
Which software includes more/better features?
We've compared Deskero Vs. Spiceworks based on some of the most important and required Help Desk features.
Deskero: We are still working to collect the list of features for Deskero.
Spiceworks: Asset Management, Change Management, Contract Management, Customer Survey, Email Integration.
Target customer size
Deskero's typical customers include: Small, medium and large size businesses, Spiceworks is best for small and medium sized business IT support teams.