Compare Deskero and Tele-Support HelpDesk - Jun 2022

Shlomi LaviShlomi Lavi / Jun 21, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Deskero or Tele-Support HelpDesk?

Deskero is more expensive to implement (TCO) than Tele-Support HelpDesk, and Deskero is rated higher (85/100) than Tele-Support HelpDesk (83/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

NABRA LTD Vs. Resource Dynamics, Inc.

NABRA LTD: We believe that modern customer care can’t be achieved by simply answering requests. Real communication can’t be passive: you have to reach out, engage with people, get in touch with them. We believe that customers won’t be content with a “nice” service: they want a great experience. They want to be able to share what they love about your brand,...

Resource Dynamics, Inc.: Resource Dynamics, Inc., has been serving its current market segment since 1992, and has been a leader in creating productivity enhancements for sales automation, contact management, customer service, and helpdesk applications. We are solely dedicated to publishing, enhancing, and supporting Tele-Support HelpDesk, our flagship product, as a power...

Who is more expensive? Deskero or Tele-Support HelpDesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Deskero and Tele-Support HelpDesk.

Deskero price starts at $9 per agent/month , On a scale between 1 to 10 Deskero is rated 2, which is much lower than the average cost of Help Desk software. Tele-Support HelpDesk price starts at $395 per license , When comparing Tele-Support HelpDesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Deskero cost is around the same cost of Tele-Support HelpDesk.

Which software includes more/better features?

We've compared Deskero Vs. Tele-Support HelpDesk based on some of the most important and required Help Desk features.

Deskero: We are still working to collect the list of features for Deskero.

Tele-Support HelpDesk: We are still working to collect the list of features for Tele-Support HelpDesk.

Target customer size

Deskero's typical customers include: Small, medium and large size businesses, The typical customers who benefit from this software are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of Help Desk Management.



Deskero

ITQlick rating
(3.5/5)

starts at $9 per agent/month

Deskero software is a cloud-based help desk management platform built for all scopes of businesses. The primary features of Deskero software include advance ticketing, social & chart, custom style, productivity...

Categories: Help Desk, Ticket Management, Chat, Customer Care.

Tele-Support HelpDesk

ITQlick rating
(3.4/5)

starts at $395 per license

The Tele-Support HelpDesk is an on-premise system for Help Desk Management. The suite of services offers inquiry tracking, call forwarding, escalation and task management. It has reporting functions which helps...

Categories: Billing & Invoicing, Feedback Management, Help Desk, Online Community, Self-Service Portal.

Compare specifications

Compare features

Deskero: 0 Features

We are working to collect the list of features

Tele-Support HelpDesk: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Deskero
ITQlick rating
3.5/5
Score
85/100
Pricing
3.6/10
License pricing
$9 per agent/month
Functionality
5
Compare
Tele-Sup...
ITQlick rating
3.4/5
Score
83/100
Pricing
3.4/10
License pricing
$395 per license
Functionality
12
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

Website Linkedin profile Facebook Twitter

Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.