Compare devContact and Assyst - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - devContact or Assyst?

Assyst is more expensive to implement (TCO) than devContact, and devContact is rated higher (85/100) than Assyst (75/100). Assyst offers users more features (5) than devContact (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

devContact Vs. Axios Systems

devContact: Cut down on your support tickets with a built-in help desk module comprising FAQs and Knowledge-base. Customers can perform keyword search to find solutions to their problems.

Axios Systems: Axios Systems was the first ITSM vendor to adopt the ITIL® framework, pioneering automated ITIL support with the assyst solution. Since then, ITIL has evolved to become a globally accepted framework for managing IT services and the assyst solution continues to support best practices as they evolve.

Who is more expensive? devContact or Assyst?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for devContact and Assyst.

devContact price starts at $9.99 per month , On a scale between 1 to 10 devContact is rated 2, which is much lower than the average cost of Help Desk software. Assyst accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 devContact is rated 2, which is much lower than the average cost of Help Desk software.

Bottom line: Assyst is more expensive than devContact.

Which software includes more/better features?

We've compared devContact Vs. Assyst based on some of the most important and required Help Desk features.

devContact: We are still working to collect the list of features for devContact.

Assyst: Asset Management, Change Management, ITIL Compliant, Reporting, Service Level Agreements.

Target customer size

devContact's typical customers include: Small businesses and start ups, Customers of the software include businesses of all sizes and types.