starts at $9.99 per month
devContact is a help desk software designed as an online solution to help handle user retention, feedbacks, bad reviews, and customer support problems.
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Help Scout is more expensive to implement (TCO) than devContact, and devContact is rated higher (85/100) than Help Scout (77/100). Help Scout offers users more features (4) than devContact (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
devContact: Cut down on your support tickets with a built-in help desk module comprising FAQs and Knowledge-base. Customers can perform keyword search to find solutions to their problems.
Help Scout: Help Scout enables teams to deliver personalized email customer service that scales beautifully for a growing business. Any team of two or more can collaborate in real-time, keep track of customer history automatically and stay on the same page
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for devContact and Help Scout.
devContact price starts at $9.99 per month , On a scale between 1 to 10 devContact is rated 2, which is much lower than the average cost of Help Desk software. Help Scout price starts at $20 per user/month , When comparing Help Scout to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: devContact cost is around the same cost of Help Scout.
We've compared devContact Vs. Help Scout based on some of the most important and required Help Desk features.
devContact: We are still working to collect the list of features for devContact.
Help Scout: Email Integration, Incident / Request Management, Multi-Site Support, Reporting.
devContact's typical customers include: Small businesses and start ups, Customers of the software mainly include small and medium businesses as well as freelancers.
starts at $9.99 per month
devContact is a help desk software designed as an online solution to help handle user retention, feedbacks, bad reviews, and customer support problems.
Compare Pricingstarts at $20 per user/month
Help Scout is a help desk management solution for small and medium businesses. It offers assistance in email integration, problem and request management, reporting, and other aspects. The software was d...
PriceDemoITQlick Score: | 85/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> devContact review |
Company: | devContact |
Pricing: | starts at $9.99 per month |
Typical customers: | Small businesses and start ups |
Platforms: | Desktop, Mobile |
Links: | devContact review, devContact pricing, devContact alternatives |
ITQlick Score: | 77/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Help Scout review |
Company: | Help Scout |
Pricing: | starts at $20 per user/month |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | Help Scout review, Help Scout pricing, Help Scout alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.