Compare devContact and JIRA Service Desk - Jun 2022

Shlomi LaviShlomi Lavi / Jun 22, 2022

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Bottom Line: Which is Better - devContact or JIRA Service Desk?

JIRA Service Desk is more expensive to implement (TCO) than devContact, and JIRA Service Desk is rated higher (87/100) than devContact (85/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

devContact Vs. Atlassian Pty Ltd

devContact: Cut down on your support tickets with a built-in help desk module comprising FAQs and Knowledge-base. Customers can perform keyword search to find solutions to their problems.

Atlassian Pty Ltd: Software is everywhere – on our computers, our watches, our refrigerators. And the teams building software together – developers, product managers, doc writers, bug-bashers – are our heroes. Our products help teams of all sizes track and share everything, work smarter, and create better software together.We are 400 geeks, beer drinkers, nerf herder...

Who is more expensive? devContact or JIRA Service Desk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for devContact and JIRA Service Desk.

devContact price starts at $9.99 per month , On a scale between 1 to 10 devContact is rated 2, which is much lower than the average cost of Help Desk software. JIRA Service Desk price starts at $7.50 per user/month , When comparing JIRA Service Desk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: devContact cost is around the same cost of JIRA Service Desk.

Which software includes more/better features?

We've compared devContact Vs. JIRA Service Desk based on some of the most important and required Help Desk features.

devContact: We are still working to collect the list of features for devContact.

JIRA Service Desk: We are still working to collect the list of features for JIRA Service Desk.

Target customer size

devContact's typical customers include: Small businesses and start ups, The usual users of JIRA Service Desk are those insmall businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (with more than 500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of helpdesk, self-service portal, document and feedback management and CRM.



devContact

ITQlick rating
(4.8/5)

starts at $9.99 per month

devContact is a help desk software designed as an online solution to help handle user retention, feedbacks, bad reviews, and customer support problems.

Categories: Mobile, CRM, Banking CRM, Casino CRM.

JIRA Service Desk

ITQlick rating
(4.4/5)

starts at $7.50 per user/month

JIRA Service Desk is a helpdesk software developed by Atlassian Cloud. JIRA Service Desk is mainly utilized by its users as the main issue tracking tool. This software is also a major component in the managemen...

Categories: Document Management, Feedback Management, Help Desk, Self-Service Portal, Survey Software.

Compare specifications

Compare features

devContact: 0 Features

We are working to collect the list of features

JIRA Service Desk: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
devContact
ITQlick rating
4.8/5
Score
85/100
Pricing
2/10
License pricing
$9.99 per month
Functionality
11
Compare
JIRA Ser...
ITQlick rating
4.4/5
Score
87/100
Pricing
2/10
License pricing
$7.50 per user/month
Functionality
10
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.