Compare devContact and LiveAgent - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - devContact or LiveAgent?

LiveAgent is more expensive to implement (TCO) than devContact, and devContact is rated higher (85/100) than LiveAgent (80/100). LiveAgent offers users more features (5) than devContact (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

devContact Vs. Quality Unit

devContact: Cut down on your support tickets with a built-in help desk module comprising FAQs and Knowledge-base. Customers can perform keyword search to find solutions to their problems.

Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...

Who is more expensive? devContact or LiveAgent?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for devContact and LiveAgent.

devContact price starts at $9.99 per month , On a scale between 1 to 10 devContact is rated 2, which is much lower than the average cost of Help Desk software. LiveAgent price starts at $15 per agent/month , When comparing LiveAgent to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: devContact cost is around the same cost of LiveAgent.

Which software includes more/better features?

We've compared devContact Vs. LiveAgent based on some of the most important and required Help Desk features.

devContact: We are still working to collect the list of features for devContact.

LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.

Target customer size

devContact's typical customers include: Small businesses and start ups, Customers of the software include businesses of all sizes and a wide range of types.