Compare devContact and Tele-Support HelpDesk - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - devContact or Tele-Support HelpDesk?

Tele-Support HelpDesk is more expensive to implement (TCO) than devContact, and devContact is rated higher (85/100) than Tele-Support HelpDesk (83/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

devContact Vs. Resource Dynamics, Inc.

devContact: Cut down on your support tickets with a built-in help desk module comprising FAQs and Knowledge-base. Customers can perform keyword search to find solutions to their problems.

Resource Dynamics, Inc.: Resource Dynamics, Inc., has been serving its current market segment since 1992, and has been a leader in creating productivity enhancements for sales automation, contact management, customer service, and helpdesk applications. We are solely dedicated to publishing, enhancing, and supporting Tele-Support HelpDesk, our flagship product, as a power...

Who is more expensive? devContact or Tele-Support HelpDesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for devContact and Tele-Support HelpDesk.

devContact price starts at $9.99 per month , On a scale between 1 to 10 devContact is rated 2, which is much lower than the average cost of Help Desk software. Tele-Support HelpDesk price starts at $395 per license , When comparing Tele-Support HelpDesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: devContact cost is around the same cost of Tele-Support HelpDesk.

Which software includes more/better features?

We've compared devContact Vs. Tele-Support HelpDesk based on some of the most important and required Help Desk features.

devContact: We are still working to collect the list of features for devContact.

Tele-Support HelpDesk: We are still working to collect the list of features for Tele-Support HelpDesk.

Target customer size

devContact's typical customers include: Small businesses and start ups, The typical customers who benefit from this software are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of Help Desk Management.