Compare DevTrack and Mhelpdesk - Jun 2022

Shlomi LaviShlomi Lavi / Jun 21, 2022

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Bottom Line: Which is Better - DevTrack or Mhelpdesk?

Mhelpdesk is more expensive to implement (TCO) than DevTrack, and Mhelpdesk is rated higher (95/100) than DevTrack (83/100). Mhelpdesk offers users more features (15) than DevTrack (0). There is a clear winner in this case and it is Mhelpdesk!

Looking for the right Bug Tracking solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

techexcel Vs. Mhelpdesk

techexcel: TechExcel unifies the enterprise by bridging the gap between product development and service / support. This end-to-end environment empowers companies to optimize the relationship between these important organizations without sacrificing autonomy or business processes and provides a collaborative environment that significantly saves time and resour...

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

Who is more expensive? DevTrack or Mhelpdesk?

The real total cost of ownership (TCO) of Bug Tracking software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for DevTrack and Mhelpdesk.

DevTrack price starts at $20 per user/month , On a scale between 1 to 10 DevTrack is rated 6, which is similar to the average cost of Bug Tracking software. Mhelpdesk price starts at $374 per 10 users/month , When comparing Mhelpdesk to its competitors, the software is rated 6 - similar to the average Bug Tracking software cost.

Bottom line: DevTrack cost is around the same cost of Mhelpdesk.

Which software includes more/better features?

We've compared DevTrack Vs. Mhelpdesk based on some of the most important and required Bug Tracking features.

DevTrack: We are still working to collect the list of features for DevTrack.

Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.

Target customer size

The typical customers who benefit from using DevTrack are those belonging to small to medium-sized business as well as large enterprises mainly in the field of mobile and software application management. MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.

DevTrack

ITQlick rating
(3.5/5)

starts at $20 per user/month

DevTrack can lead anyone to make better software applications. It allows users to work with multiple people, clients, projects and teams. One of the features that teams favor is task planning and resource throu...

Categories: Ticket Management, Bug Tracking, Press Releases, Workflow Management.

Mhelpdesk

ITQlick rating
(4.3/5)

starts at $374 per 10 users/month

MHelpdesk is a web-based field service management that systematizes requests, customer data, billings and reports. It takes pride in providing complete visibility to field staff all in one place. MHelpdesk...

Categories: Accounting & Finance, Billing & Invoicing, CRM, Complaint Management, Help Desk.

Compare specifications

Compare features

DevTrack: 0 Features

We are working to collect the list of features

Mhelpdesk: 15 Features

Billing and Invoicing
Customer Survey
Document Management
Knowledge Base/FAQ
Mobile Integration
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Barcode Scanning
Customizable Fields
Customizable Reports
Mobile Access
Work Order Management
Contributor Tracking
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
DevTrack
ITQlick rating
3.5/5
Score
83/100
Pricing
6/10
License pricing
$20 per user/month
Functionality
6
Compare
Mhelpdes...
ITQlick rating
4.3/5
Score
95/100
Pricing
6/10
License pricing
$374 per 10 users/month
Functionality
40
test IO
ITQlick rating
4.8/5
Score
84/100
Pricing
10/10
License pricing
$2,000 per feature/month
Functionality
7
Bugzilla
ITQlick rating
4.2/5
Score
81/100
Pricing
3/10
License pricing
Pricing not available
Functionality
5
SpiraTeam
ITQlick rating
4.1/5
Score
79/100
Pricing
3.8/10
License pricing
$43.50 per user/month
Functionality
16

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.