Shlomi Lavi /
Jun 21, 2022
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Bottom Line: Which is Better - DevTrack or Mhelpdesk?
Mhelpdesk is more expensive to implement (TCO) than DevTrack, and Mhelpdesk is rated higher (95/100) than DevTrack (83/100). Mhelpdesk offers users more features (15) than DevTrack (0). There is a clear winner in this case and it is Mhelpdesk!
Looking for the right Bug Tracking solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
techexcel Vs. Mhelpdesk
techexcel: TechExcel unifies the enterprise by bridging the gap between product development and service / support. This end-to-end environment empowers companies to optimize the relationship between these important organizations without sacrificing autonomy or business processes and provides a collaborative environment that significantly saves time and resour...
Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...
Who is more expensive? DevTrack or Mhelpdesk?
The real total cost of ownership (TCO) of Bug Tracking software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for DevTrack and Mhelpdesk.
DevTrack price starts at $20 per user/month , On a scale between 1 to 10 DevTrack is rated 6, which is similar to the average cost of Bug Tracking software. Mhelpdesk price starts at $374 per 10 users/month , When comparing Mhelpdesk to its competitors, the software is rated 6 - similar to the average Bug Tracking software cost.
Bottom line: DevTrack cost is around the same cost of Mhelpdesk.
Which software includes more/better features?
We've compared DevTrack Vs. Mhelpdesk based on some of the most important and required Bug Tracking features.
DevTrack: We are still working to collect the list of features for DevTrack.
Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.
Target customer size
The typical customers who benefit from using DevTrack are those belonging to small to medium-sized business as well as large enterprises mainly in the field of mobile and software application management. MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.