Shlomi Lavi /
Jul 15, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Dialer360 or 8x8 Contact Center?
8x8 Contact Center is more expensive to implement (TCO) than Dialer360, and 8x8 Contact Center is rated higher (93/100) than Dialer360 (82/100). 8x8 Contact Center offers users more features (14) than Dialer360 (5).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Dialer360 Vs. 8x8, INC
Dialer360: Dialer360 is pioneer in providing Cloud call center software solution. With this technology you can get Predictive dialer with Built in Avatar, CRM and Web Phone, Voice and Sms broadcasting, Hosted Phone system, Voip. it's cost effective, easy to use , less time to understand and perfect solution for Inbound, Outbound and Blended call centers. You ...
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Who is more expensive? Dialer360 or 8x8 Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Dialer360 and 8x8 Contact Center.
Dialer360 price starts at $100 per license , On a scale between 1 to 10 Dialer360 is rated 2, which is much lower than the average cost of Call Center software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Dialer360 cost is around the same cost of 8x8 Contact Center.
Which software includes more/better features?
We've compared Dialer360 Vs. 8x8 Contact Center based on some of the most important and required Call Center features.
Dialer360: Blended Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Call Center.
8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.
Target customer size
Dialer360's typical customers include: Small, medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.