Shlomi Lavi /
Jul 15, 2022
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Bottom Line: Which is Better - Dialer360 or WhatsApp?
WhatsApp is more expensive to implement (TCO) than Dialer360, and WhatsApp is rated higher (91/100) than Dialer360 (82/100). Dialer360 offers users more features (5) than WhatsApp (3).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Dialer360 Vs. WhatsApp
Dialer360: Dialer360 is pioneer in providing Cloud call center software solution. With this technology you can get Predictive dialer with Built in Avatar, CRM and Web Phone, Voice and Sms broadcasting, Hosted Phone system, Voip. it's cost effective, easy to use , less time to understand and perfect solution for Inbound, Outbound and Blended call centers. You ...
WhatsApp: WhatsApp Inc. is an early stage technology startup founded in the heart of Silicon Valley. What does the name mean you ask? Well, WhatsApp is a pun on What's Up in case you didn't get it yet:)Because we want to build a better SMS alternative. Because we believe we can. Because someday very soon everybody will have a Smartphone.WhatsApp was founded ...
Who is more expensive? Dialer360 or WhatsApp?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Dialer360 and WhatsApp.
Dialer360 price starts at $100 per license , On a scale between 1 to 10 Dialer360 is rated 2, which is much lower than the average cost of Call Center software. WhatsApp accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Dialer360 is rated 2, which is much lower than the average cost of Call Center software.
Bottom line: Dialer360 cost is around the same cost of WhatsApp.
Which software includes more/better features?
We've compared Dialer360 Vs. WhatsApp based on some of the most important and required Call Center features.
Dialer360: Blended Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Call Center.
WhatsApp: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Dialer360's typical customers include: Small, medium and large size businesses, Customers of the software include individual mobile users as well as businesses.