Compare DialMyCalls and NICE CXone - Jun 2022

Shlomi LaviShlomi Lavi / Jun 02, 2022

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Bottom Line: Which is Better - DialMyCalls or NICE CXone?

DialMyCalls is more expensive to implement (TCO) than NICE CXone, and NICE CXone is rated higher (88/100) than DialMyCalls (77/100).

Looking for the right SMS Marketing solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

OnTimeTelecom Vs. inContact

OnTimeTelecom: OnTimeTelecom found its inception after company founder David Batchelor launched WakeUpLand, one of the first internet based wake up call services. Over the years as WakeUpLand continued to grow, the company branched out and started DialMyCalls, a voice broadcasting service. With WakeUpLand handling thousands of wake up calls a year and DialMyCalls...

inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.

Who is more expensive? DialMyCalls or inContact Cloud Contact Center?

The real total cost of ownership (TCO) of SMS Marketing software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for DialMyCalls and inContact Cloud Contact Center.

DialMyCalls price starts at $6.74 per month , On a scale between 1 to 10 DialMyCalls is rated 4, which is lower than the average cost of SMS Marketing software. inContact Cloud Contact Center price starts at $90 per user/month , When comparing inContact Cloud Contact Center to its competitors, the software is rated 2 - much lower than the average SMS Marketing software cost.

Bottom line: DialMyCalls is more expensive than inContact Cloud Contact Center.

Which software includes more/better features?

We've compared DialMyCalls Vs. NICE CXone based on some of the most important and required SMS Marketing features.

DialMyCalls: We are still working to collect the list of features for DialMyCalls.

inContact Cloud Contact Center: We are still working to collect the list of features for inContact Cloud Contact Center.

Target customer size

DialMyCalls's typical customers include: Small, medium and large size businesses, The majority of the users of NICE CXone are the entrepreneurs engaging with wide array of small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses that enjoys the benefits from the IT, web and data hosting and other related information services sector, main with the call center management.



DialMyCalls

ITQlick rating
(4.8/5)

starts at $6.74 per month

DialMyCalls is a growing cloud-based Call Center software, it is designed to support small, medium and large size call centers. DialMyCalls received a rating of 4.8 from ITQlick team. The software cost is consi...

Categories: Text mining, Call Recording, IVR, CRM.

NICE CXone

ITQlick rating
(3.2/5)

starts at $90 per user/month

The NICE CXone is designed to help users to increase their market share and their profitability.

Categories: Call Monitoring, Call Recording, Call Center, Call Center Workforce Management.

Compare specifications

Compare features

DialMyCalls: 0 Features

We are working to collect the list of features

inContact Cloud Contact Center: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
DialMyCalls
ITQlick rating
4.8/5
Score
77/100
Pricing
4/10
License pricing
$6.74 per month
Functionality
7
Compare
NICE CXo...
ITQlick rating
3.2/5
Score
88/100
Pricing
3.4/10
License pricing
$90 per user/month
Functionality
4
Flowroute
ITQlick rating
4.6/5
Score
91/100
Pricing
5.4/10
License pricing
Pricing not available
Functionality
3
Intercom
ITQlick rating
4.6/5
Score
86/100
Pricing
7/10
License pricing
$38 per feature/month
Functionality
5
TargetEveryOne
ITQlick rating
4.5/5
Score
85/100
Pricing
6/10
License pricing
$79 per month
Functionality
6

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.