Compare Dialpad and Balanced Scorecard - May 2022

Shlomi LaviShlomi Lavi / May 31, 2022

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Bottom Line: Which is Better - Dialpad or Balanced Scorecard?

Balanced Scorecard is more expensive to implement (TCO) than Dialpad, and Balanced Scorecard is rated higher (92/100) than Dialpad (84/100). Balanced Scorecard offers users more features (6) than Dialpad (5).

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Dialpad Vs. MGI Solution

Dialpad: Dialpad (formerly Switch.co) is communications for the modern workplace. We provide cloud-based voice, messaging, video, and meetings designed to let the most innovative companies connect everyone, be everywhere, and create anything. Dialpad is integrated with Microsoft Office 365, Google Apps for Work, Salesforce and more—making work better for us...

MGI Solution: MGI Solutions is a management consulting and custom software development firm specializing in corporate performance management (CPM) solutions. The company was founded byTony Ciotti in 1994 to consult high net worth investors on private equity investments and to consult growth companies on capital formation, corporate financial strategies, merg...

Who is more expensive? Dialpad or Balanced Scorecard?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Dialpad and Balanced Scorecard.

Dialpad price starts at $15 per user/month , On a scale between 1 to 10 Dialpad is rated 2, which is much lower than the average cost of VoIP software. Balanced Scorecard price starts at $125 per user/month , When comparing Balanced Scorecard to its competitors, the software is rated 8 - higher than the average VoIP software cost.

Bottom line: Balanced Scorecard is more expensive than Dialpad.

Which software includes more/better features?

We've compared Dialpad Vs. Balanced Scorecard based on some of the most important and required VoIP features.

Dialpad: Call Recording, IVR (Interactive Voice Response), Contact Management, VoIP, IVR.

Balanced Scorecard: Basic Reports, Dashboard, Data Import/Export, Online Customer Support, Data analysis.

Target customer size

Dialpad's typical customers include: Small, medium and large size businesses, Customers of the software include small and medium businesses from a variety of industries.

Dialpad

ITQlick rating
(4.3/5)

starts at $15 per user/month

Dialpad software is a modern cloud-based communication system that enables users to access voice, video, messaging, and meetings from a single central location accessible on any device that is internet-enabled.

Categories: Communications, Call Recording, IVR, VoIP.

Balanced Scorecard

ITQlick rating
(4.5/5)

starts at $125 per user/month

Balanced Scorecard is a cloud-based and on-premise strategic planning & management system tailored for small size and medium businesses. The software helps organizations to communicate their goals, align their ...

Categories: Budgeting & CPM, Business Intelligence, Dashboards & KPIs, Data analysis, Reporting.

Compare specifications

Compare features

Dialpad: 5 Features

Call Recording
IVR (Interactive Voice Response)
Contact Management
VoIP
IVR

Balanced Scorecard: 6 Features

Basic Reports
Dashboard
Data Import/Export
Online Customer Support
Data analysis
Project Collaboration
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Dialpad
ITQlick rating
4.3/5
Score
84/100
Pricing
3/10
License pricing
$15 per user/month
Functionality
15
Compare
Balanced...
ITQlick rating
4.5/5
Score
92/100
Pricing
8/10
License pricing
$125 per user/month
Functionality
16
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$18.95 per user/month
Functionality
7
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.