Compare Dialpad and Webex - Jun 2022

Shlomi LaviShlomi Lavi / Jun 01, 2022

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Bottom Line: Which is Better - Dialpad or Webex?

Webex is more expensive to implement (TCO) than Dialpad, and Webex is rated higher (89/100) than Dialpad (84/100). Dialpad offers users more features (5) than Webex (0).

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Dialpad Vs. BroadSoft

Dialpad: Dialpad (formerly Switch.co) is communications for the modern workplace. We provide cloud-based voice, messaging, video, and meetings designed to let the most innovative companies connect everyone, be everywhere, and create anything. Dialpad is integrated with Microsoft Office 365, Google Apps for Work, Salesforce and more—making work better for us...

BroadSoft: From its inception, BroadSoft has focused on developing and delivering software-based voice applications. The company’s flagship product, BroadWorks, is a Voice over Internet Protocol (VoIP) applications platform that enables service providers to deliver basic and enhanced voice services for business and residential end users. As the leading Applic...

Who is more expensive? Dialpad or Broadsoft?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Dialpad and Broadsoft.

Dialpad price starts at $15 per user/month , On a scale between 1 to 10 Dialpad is rated 2, which is much lower than the average cost of VoIP software. Broadsoft price starts at $5.99 per user/month , When comparing Broadsoft to its competitors, the software is rated 4 - lower than the average VoIP software cost.

Bottom line: Broadsoft is more expensive than Dialpad.

Which software includes more/better features?

We've compared Dialpad Vs. Webex based on some of the most important and required VoIP features.

Dialpad: Call Recording, IVR (Interactive Voice Response), Contact Management, VoIP, IVR.

Broadsoft: We are still working to collect the list of features for Broadsoft.

Target customer size

Dialpad's typical customers include: Small, medium and large size businesses, and Broadsoft's target customer size include: Small, medium and large size businesses.



Dialpad

ITQlick rating
(4.3/5)

starts at $15 per user/month

Dialpad software is a modern cloud-based communication system that enables users to access voice, video, messaging, and meetings from a single central location accessible on any device that is internet-enabled.

Categories: Communications, Call Recording, IVR, VoIP.

Webex

ITQlick rating
(3.1/5)

starts at $5.99 per user/month

Webex is a cloud-based Unified communication and collaboration software that offers voice, web conferencing, video, and messaging & contextual communication services. The software can be deployed on the cloud,...

Categories: Communications, VoIP.

Compare specifications

Compare features

Dialpad: 5 Features

Call Recording
IVR (Interactive Voice Response)
Contact Management
VoIP
IVR

Broadsoft: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Dialpad
ITQlick rating
4.3/5
Score
84/100
Pricing
3/10
License pricing
$15 per user/month
Functionality
15
Compare
Webex
ITQlick rating
3.1/5
Score
89/100
Pricing
5.4/10
License pricing
$5.99 per user/month
Functionality
3
Review
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$18.95 per user/month
Functionality
7
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.