Compare Dialpad and Talkdesk - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Dialpad or Talkdesk?

Talkdesk is more expensive to implement (TCO) than Dialpad, and Talkdesk is rated higher (88/100) than Dialpad (84/100). Dialpad offers users more features (5) than Talkdesk (0).

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Dialpad Vs. Talkdesk

Dialpad: Dialpad (formerly Switch.co) is communications for the modern workplace. We provide cloud-based voice, messaging, video, and meetings designed to let the most innovative companies connect everyone, be everywhere, and create anything. Dialpad is integrated with Microsoft Office 365, Google Apps for Work, Salesforce and more—making work better for us...

Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...

Who is more expensive? Dialpad or Talkdesk?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Dialpad and Talkdesk.

Dialpad price starts at $15 per user/month , On a scale between 1 to 10 Dialpad is rated 2, which is much lower than the average cost of VoIP software. Talkdesk price starts at $75 per user/month , When comparing Talkdesk to its competitors, the software is rated 4 - lower than the average VoIP software cost.

Bottom line: Talkdesk is more expensive than Dialpad.

Which software includes more/better features?

We've compared Dialpad Vs. Talkdesk based on some of the most important and required VoIP features.

Dialpad: Call Recording, IVR (Interactive Voice Response), Contact Management, VoIP, IVR.

Talkdesk: We are still working to collect the list of features for Talkdesk.

Target customer size

Dialpad's typical customers include: Small, medium and large size businesses, and Talkdesk's target customer size include: SMBs.