Compare Dialpad and ThinkingPhones - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - Dialpad or ThinkingPhones?

ThinkingPhones is more expensive to implement (TCO) than Dialpad, and Dialpad is rated higher (84/100) than ThinkingPhones (80/100). Dialpad offers users more features (5) than ThinkingPhones (0). There is a clear winner in this case and it is Dialpad!

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Dialpad Vs. Thinking Phone Networks, Inc.

Dialpad: Dialpad (formerly Switch.co) is communications for the modern workplace. We provide cloud-based voice, messaging, video, and meetings designed to let the most innovative companies connect everyone, be everywhere, and create anything. Dialpad is integrated with Microsoft Office 365, Google Apps for Work, Salesforce and more—making work better for us...

Thinking Phone Networks, Inc.: Our mission is to make your communication systems work for you and provide apps that both you and your staff will love. We seamlessly unify all of your business voice, text, and conferencing services on a single award-winning cloud platform, connect them to your other cloud applications, and then deliver intelligent, mobile-ready apps to your staff...

Who is more expensive? Dialpad or ThinkingPhones?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Dialpad and ThinkingPhones.

Dialpad price starts at $15 per user/month , On a scale between 1 to 10 Dialpad is rated 2, which is much lower than the average cost of VoIP software. ThinkingPhones price starts at $15 per user/month , When comparing ThinkingPhones to its competitors, the software is rated 8 - higher than the average VoIP software cost.

Bottom line: ThinkingPhones is more expensive than Dialpad.

Which software includes more/better features?

We've compared Dialpad Vs. ThinkingPhones based on some of the most important and required VoIP features.

Dialpad: Call Recording, IVR (Interactive Voice Response), Contact Management, VoIP, IVR.

ThinkingPhones: We are still working to collect the list of features for ThinkingPhones.

Target customer size

Dialpad's typical customers include: Small, medium and large size businesses, Customers of the software include small and medium businesses as well as large enterprises.