Compare Dialpad and Zoom - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Dialpad or Zoom?

Zoom is more expensive to implement (TCO) than Dialpad, and Zoom is rated higher (97/100) than Dialpad (84/100). Zoom offers users more features (8) than Dialpad (5). There is a clear winner in this case and it is Zoom!

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Dialpad Vs. Zoom Video Communications

Dialpad: Dialpad (formerly Switch.co) is communications for the modern workplace. We provide cloud-based voice, messaging, video, and meetings designed to let the most innovative companies connect everyone, be everywhere, and create anything. Dialpad is integrated with Microsoft Office 365, Google Apps for Work, Salesforce and more—making work better for us...

Zoom Video Communications: Zoom unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform. Our solution offers the best video, audio and screen-sharing experience across Windows PC, Mac, iOS, Android, Zoom Rooms conference room system, and H.323/SIP room systems. Zoom was founded in 2011 by experienced leaders and engineers ...

Who is more expensive? Dialpad or Zoom?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Dialpad and Zoom.

Dialpad price starts at $15 per user/month , On a scale between 1 to 10 Dialpad is rated 2, which is much lower than the average cost of VoIP software. Zoom price starts at $14.99 per month , When comparing Zoom to its competitors, the software is rated 2 - much lower than the average VoIP software cost.

Bottom line: Dialpad cost is around the same cost of Zoom.

Which software includes more/better features?

We've compared Dialpad Vs. Zoom based on some of the most important and required VoIP features.

Dialpad: Call Recording, IVR (Interactive Voice Response), Contact Management, VoIP, IVR.

Zoom: 24/7 Telephone Support, Basic Reports, Chat, Dashboard, Email integration.

Target customer size

Dialpad's typical customers include: Small, medium and large size businesses, and Zoom's target customer size include: Small, medium and large size businesses.